Job Opportunities in Australia

Executive Level 1
$114,247 - $130,300
Canberra, Sydney, Melbourne, Adelaide, Perth, Hobart, Brisbane,

About the Aged Care Quality and Safety Commission

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

About the Team

The Sector Education team is responsible for the development of effective educational resources for the aged care sector including providers, workers and older people receiving care. Our educational activities aim to assist the sector with building a strong understanding of regulatory operations and good practice. We currently provide education through our Aged Care Learning Information Solution (Alis), the delivery of online and face to face workshops and website resources.

About the Role

The Sector Education Product Analyst is responsible for analysis, planning and marketing of the Commission’s suite of sector education products and experiences. You will develop a deep understanding of the needs and preferences of our user base and use that understanding to ensure that products developed by the team are fit for purpose. In addition, you will lead go to market functions, working with our Communications team to ensure that our products are used by the people that need them.

Position Duties

Usage data collection and reporting
Derive insights from usage data to identify product gaps and opportunities.
Compile usage and sentiment data into a regular monthly report
Learner insights
Develop deep understanding of our learner base.
Gather, manage and prioritise learner and Commission requirements
Develop audience segmentation strategies to allow delivery of targeted education products
Test products with learner audiences, including conducting UX workshops, focus groups and surveys where appropriate.
Product suite stewardship
Work with other leaders in the Sector education team to ensure the product suite meets learner needs and furthers Commission objectives.
Communicate insights to designers and other stakeholders to drive product improvement.
Liaise with potential product development partners to ensure content is relevant and meets Commission requirements.
Go to market
Work with the Commission Communications teams to increase learner participation and ensure audiences are aware of relevant education products and experiences.

Position Eligibility Requirements (Selection Criteria):
To be successful in this role you will need to demonstrate the following:

Demonstrated experience in product inception and delivery
Strong knowledge in data analytics, including customer experience analytics
Demonstrated skills in engagement and communications
Experience in learning development
Knowledge of the Australian Aged Care sector.

Position Notes:
Salary offered will be between $114,247 - $130,300 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps
Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with the option to extend to a total of 24 months.
Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.

In your application, please provide a statement of claims against the position eligibility requirements (selection criteria) in no more than 600 words, including what strengths you would bring to the role, and a copy of your CV.

Please complete the application and submit by 11:59PM Sunday 20 October 2024 AEDT.

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.

Specific questions about the roles can be directed to John Ayton by emailing john.ayton@agedcarequality.gov.au with Position title in the subject line.

Diversity and Inclusion

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff.

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.

Further information:
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