Job Opportunities in Australia


September 17, 2024

Datacom

Sydney

FULL TIME


Desktop Support Team Lead - Sydney

Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
About the Role (your why)
As a Desktop Support Team Lead, you will be responsible leading a team of end user services engineers within the IT Outsourcing group to ensure best practice support methodology is practiced, technical experience leveraged and customer outcomes are delivered driving high levels of customer satisfaction. The Desktop Support Team Lead is expected to manage the day-to-day customer related operations of the Onsite End User Services Support group.
This role is based in Sydney. Due to customer requirements, we will require Australian Citizenship to be eligible, no visa sponsorships for this position.
What you’ll do
At the moment, as Desktop Support Team Lead you will be focused on:
  • Being the single point of contact for all EUS related issues and escalations for all stakeholders
  • Ensure all escalations are addressed with effective communication back to the relevant stakeholder and associated parties
  • emerging relevant technologies and the possible application of these technologies to the client base and Datacom.
  • Assist in Problem Management when required delegating as appropriate.
  • Support the Service Delivery community in Continual Service Improvement Initiatives
  • Manage call management system queues to ensure tickets are assigned and
  • Mentor and coach staff members on customer related issues Promote a positive culture within the team
  • Ensure operational performance of the team delivers a high level of customer satisfaction.
  • Demonstrate a strong managerial and leadership style.
  • Ensure staff are clear on expectations and performance requirements.
  • Ensure the Operations Manager (EUS) is aware of noncompliance issues and performance anomalies.
  • Ensure all staffs adherence to the breached call reporting policy
  • Track and record expenses for EUS team staff members
  • Ensure staff enter timesheets in line with Datacom process
We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.
What you’ll bring

Required experience:
  • Hardware and peripherals i.e. laptops, notebooks, workstations desktop PC's, printers, media and audio-visual equipment BYOD and mobility
  • Active Directory, Microsoft Exchange, SCCM, End-Point Imaging, and experience in SOE creation and maintenance
  • Desktop and software applications i.e. Operating Systems (Windows 7 through 10 and), Microsoft Office 2007 through 365, Antivirus software and systems
Nice to have:
  • You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management
Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Latest Job Opportunities


October 27, 2024

Paddington Jam
Barista/All Rounder

West Perth

OTHER

View Details

October 27, 2024

Domino's
Nov 2024 In-Store Team Member

Willetton

OTHER

View Details

October 27, 2024

Domino's
Nov 2024 Delivery Driver

Willetton

View Details

October 27, 2024

Subway
Sandwich Artist

Glendalough

OTHER & PART TIME

View Details

October 27, 2024

Edith Cowan University
Lecturer Nursing – Paediatric specialisation

Joondalup

FULL TIME

View Details

October 27, 2024

TOMPRICE HOTEL
Duty Manager

Tom Price

FULL TIME

View Details

October 27, 2024

ALDI Stores
Duty Store Manager - Port Adelaide

Port Adelaide

PART TIME

View Details

October 27, 2024

Woolworths
Bakery Team Member - Woolworths Golden Grove (The Stables)

Golden Grove

PART TIME

View Details

October 27, 2024

Noshing
Production Assistant and All-Rounder

Malaga

OTHER & PART TIME

View Details

Similar Jobs


September 18, 2024

Axiom Technologies
Desktop Support Officer(Part-time)

Maryborough

OTHER & PART TIME

View Details

October 3, 2024

Axiom Technologies
Desktop Support Officer Hobart-Tasmania

Hobart

OTHER & PART TIME

View Details

September 6, 2024

Centorrino Technologies
Desktop Support Officer - Embedded

Latrobe

FULL TIME

View Details

August 19, 2024

Axiom Technologies
Desktop Support Officer(Part-time)

Launceston

PART TIME & OTHER

View Details

September 9, 2024

Australian Federal Police (AFP)
Business Support Officer - Secretariat Unit

Canberra

FULL TIME

View Details

September 9, 2024

Department of Industry, Tourism and Trade
Executive Support Officer

Darwin

FULL TIME & OTHER

View Details

New Jobs from This Company


October 23, 2024

Datacom
Technical Lead

Perth

FULL TIME

View Details

September 23, 2024

Datacom
Team Leader - Applications Packaging

Canberra

FULL TIME

View Details

September 17, 2024

Datacom
Desktop Support Team Lead - Sydney

Sydney

FULL TIME

View Details