October 17, 2024

Penrith City Council

Penrith

OTHER & CONTRACT

Customer Experience Officer

About the Opportunities
We currently have the following positions available to join our Customer Experience Team:

1 x Temporary Full Time Position- 35hours/week - immediate start up to 24 January 2025.
1 x Temporary Part Time Position- 27.5hours/week - immediate start up to 07 November 2025.
Multiple Casual Positions - A range of shifts available 8:30am to 4:00pm Monday through to Friday with full days and part days available.(ideal for students or anyone who has the flexibility to work on short notice.)

About the role
Your role will be to assist with inbound customer service calls and enquiries from our Penrith office.
If you are ready to work in a fast-paced, friendly and supportive team environment, then please submit an application before the closing date. We would love to hear from you!
Essential criteria

Customer service experience in a contact centre or customer facing role
Excellent time management skills and ability to multi-task
People person with well-rounded communication skills
Tech-savvy and willing to learn

Commencing salary:

Temporary Full Time Position $76,329.00 per annum, plus 11.5% Superannuation
Temporary Part Time $41.94 per hour, plus 11.5% Superannuation
Casual $41.94 per hour, plus 11.5% Superannuation, plus 25% casual loading.

You may be required to undertake background checks, as relevant to the position for which you have applied.
Visit careers.penrith.city to view the position description and to find out more information about employment with Penrith City Council. To submit your application, please apply online.
In addition to a cover letter and resume, applicants are required to submit comprehensive responses to the selection criteria (listed above) as a part of their initial application. Applicants who do not meet the essential criteria will not be considered.
Completed applications must be received by 11.55pm on the closing date. Please allow 4 weeks from the closing date for the processing of your application.
For further information about the position, please contact Alana De Silva, Customer Experience Team Leader, on 4732 7977.
About us
At Penrith City Council, we’re passionate about people; in our community and in our workplace. We want you to be able to be your best self and we get that work is just one part of your life, so we’re here to support you in the moments that matter. As the winner of the 2020 Local Government Excellence in People and Culture Award and an Excellence Award in the 2020 Australian HR Awards, you can be confident in joining a workplace that is committed to supporting flexibility and balance, ensuring safety and providing development opportunities for its employees.

Customer Experience is the face of Penrith City Council. We are the first point of contact for all customers and residents. We manage queries through our front counter and customer contact centre. Our team prides itself on being vibrant, friendly, helpful, and professional. We offer an efficient and consistently high standard of service to our valued customers, while also seeking creative solutions to ensure customer satisfaction and engagement.

Council is a Child Safe Organisation, for more information about this please see our website.
Applicants must have the right to live and work in Australia to apply for this position.