Club Lasseters Loyalty Manager Location: Central Australia, Alice Springs Salary: $75,000 - $85,000 depending on skills and expierence As Lasseters, we pride ourselves in being the centre of entertainment in Alice Springs and providing an enjoyable and fun experience for our guests as well as our staff. Meet and greet patrons entering the Casino, helping patrons with general enquiries, and performing administrative duties such as processing Club Lasseters Memberships. The Club Lasseters Loyalty Manager will be leading a small team and report to the Gaming Manager while also working in conjunction with many other departments. The applicant will have a good sense of initiative while also following Gaming legislation. The role will assist with the operations of promotions and functions as well as the day-to-day operations of our Loyalty program across all membership tiers. I have these skills:
Outgoing personality
Leadership and Mentoring skills
Outstanding Customer Service Skills
Conflict de-escalation and resolution
Solution minded
Computer and admin skills
Work ethic
Positive Communication – verbal and non-verbal
Social & team contributor
Integrity
Cultural awareness
WHAT - Experience and competency I have
Experience/knowledge in Electronic Gaming or Table Games
Strong leadership skills
Strong people relations, listening, cultural awareness and negotiation skills
Previous customer service experience
Knowledge and experience of food & beverage operations
Outstanding time-management and organizational skills
Friendly, positive, energetic disposition and committed to delivering exceptional guest & staff service
I have or the ability to have Responsible Service of Alcohol (RSA) Responsible Service of Gambling (RSG), Casino Operative Licence (COL) certificates and Anti Money Laundry training
Confident public speaking skills
Departmental policies and procedures and gaming legislation
Experience working with online Management Systems
Motivated to learn new skills and techniques
Ability to work 24/7 across varying shifts including nights and weekends
Flexible, reliable, and responsive to a range of work situations
Strong problem-solving skills
Ability to perform under pressure, fast-paced environment, taking the initiative, prioritizing, working collaboratively
HOW - I do what I do
Delivering exceptional customer service, driving initiatives and expanding boundaries – always looking for ‘that next step’.
Exceed customer expectations in providing prompt and courteous services such as quick member registrations, and attending to customer’s needs
Provide detailed information to customers about gaming products such as Club Lasseters, and promote upcoming events.
Ability to plan and execute events and product promotions, annual celebrations/seasonal events and in-house activations.
Ensure that event details are clearly communicated to all parties professionally and on time.
Liaise with the Marketing Department to ensure thorough implementation of events and promotions.
Be proactive in advancing the casino and creating efficiencies and proactive in creative promotions ideas.
Ensure working hours are flexible to cater for the needs of events.
Ensure all staff deliver prompt, efficient and cordial attention to all guest needs.
Clear staff management encompassing rostering, hiring, and performance management
Co-ordinate maintenance tasks to remedy issues quickly
Attend to all staff requests quickly and efficiently, actively seem and connected to people and culture.
Ensure good communication throughout the department.
Initiate immediate enquiry into guest feedback and ensure corrective action is taken, and report such incidents and actions to Management.
Administrative procedures such as entering member details into the database, mailing duties, rapports etc.
Use and work with Patron Management System (PMS)
We Value - Our Team - Our People We offer you
Flexible working arrangements to support work - life balance
Staff benefits, health club, 25% discount on food and beverages across Lasseters Operations
Meals provided while you are on eligible shifts
Uniforms are provided and laundered
Professional development, training, and career advancement
IHG Employee Benefit Programme Membership
Staff & Family social events
Potential discounted staff accommodation settling in period
Does this sound good to you? Then we are looking for you !
Only apply for this position if you have legal work rights in Australia
We regret to inform you that this job opportunity is no longer available