October 22, 2024

dnata

Perth Airport

Clerical Officer

dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers.

Does this sound like you? If so, read on….
Our Perth Airport Cargo site is looking to expand their customer service team. Some of the key responsibilities of the role are (but not limited to):

All Customer Service Duties

Answering and attending to majority telephone enquiries.
Monitoring and answering customer service emails.
Phoning shipments out to Agents/Consignees/Personal Effects
Liaise with Warehouse re Bond Checks and monitor them
Track & Trace
Missing cargo / Found cargo investigations
Assist with Quarantine Inspections / Destructions / Seizures and Abandon shipments.
Rotations set up
Training future Customer Service Staff

Import related functions

Processing of customer collections
ULD documentation processing
Completion of UCR
Security compliance
Ability to learn and use Hermes system.
Processing of empty ULD returns
Ability to learn and understand ABF & DAFF regulations
Personal Effect phone outs and ability to relay information for collection.
Processing of Interline Trucking requests and adhere to procedures.
Compliance to Airline requirements
Processing of Domestic cargo transfers
Processing of Pharma shipments and documentation compliance

Export related functions

Ability to learn and understand security compliance – EACE
Processing of export cargo deliveries.
Compliance to Airline requirements & documentation
ULD documentation processing
Acceptance of dangerous goods
Acceptance of Pharma shipments & documentation compliance
RACA Compliance
Data capturing of airwaybills in line with IATA regulations
Hermes compliance and understanding.

Additional Duties

Front counter customer service (imports)
Assisting front counter on busy days
Completing Import VCT's
Processing payments of invoices for non-account holders
And other duties as required

Skills, Experience and Licenses:

Current WA Driver's License;
Previous experience in an Operational environment where SOP's were in place;
Intermediate computer skills;
Excellent communication skills – Verbal and Written;
High level of customer service skills;
Understands the importance of meeting Service Level Agreements (SLA's);
Excellent team player with a positive/can-do attitude;
Works in a Safe Manner at all times;
Reliable, trustworthy and has the ability to work independently.

Remember if you are passionate to develop your aviation career and becoming a key member of the dnata team at Perth International Airport this is your chance!

Working for dnata at the airport there are a few must haves for you to be successful:

You need to have Australian / New Zealand citizenship or Australian Permanent Residency
You must be willing to undertake a Pre-employment medical test
You must be willing to undergo an Australian Federal Police Security check
You will also need for some of the roles a valid driver’s license
Basic – Intermediate computer skills
Excellent communication skills – Verbal and Written
High level of customer service skills
Available to work on a rotating roster

What we offer in return: