October 25, 2024

Great Southern Bank

Brisbane

CDD Officer

You'll make an impact by:

As the Customer Due Diligence Officer you are responsible for the delivery of processes that operationalise Great Southern Bank’s Ongoing Customer Due Diligence obligations as set out in Chapter 15 of the AML/CTF Rules and the Bank’s AML/CTF Program, with a specific focus to Know Your Customer obligations.
You show high attention to quality, completeness and efficiency in the execution of relevant processes and in your management of your daily duties, ensuring all compliance commitments are met
You actively contribute to achieving all targets and service level agreements
You cultivate and foster professional and effective working relationships with your peers, leaders and key stakeholders
You are committed to continuous improvement and are always looking for ways to improve our business
The role requires a customer focused individual who possesses a high level of attention to detail and who is relentless in the pursuit of excellence in your role and in the broader financial crime team.

To be successful in this role you will have:

Experience in a similar role, specifically working and supporting customer onboarding and/or KYC;
Demonstrated understanding of identification and verification including KYC/AML regulatory compliance documents;
Proven customer service orientation with clear accountability and ownership of delivery outcomes;
Demonstrated analytical thinking and problem solving with a high attention to detail;

What’s in it for you?
We want you to make an impact. You can be part of a growing and innovative organisation, with the ability to influence the people, culture and practices of Great Southern Bank to keep us at the top of our game.
You will be able to make a bigger difference with us! While we might be a bit smaller than the majors, your circle of influence is infinitely greater. You will see the immediate results of your work, be recognised for your achievements, and be provided with the support you need to help balance your career.
We believe that investing in our people is central to upholding our great culture. To help you be at your best, we provide a collaborative, flexible and supportive working environment that helps you balance career, family, health and the things you love doing. We have a variety of employee benefits that you can access from discounted financial and insurance products, a variety of leave options, and benefits and incentives covering, health, wellness and lifestyle options. Read more about these exciting benefits on our careers site!
At Great Southern Bank, we’re committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitably decision making that empowers our people to be at their best every day.
#LI-Hybrid