October 15, 2024

Buenos Aires

The e Billing Timekeeper Maintenance Manager will manage the e Billing Timekeeper Maintenance Team in multiple Service Center locations.

Responsibilities:

Manage weekly, priority, and annual e Billing timekeeper maintenance to ensure they are completed accurately and within the agreed-upon schedule
Manage teams’ performance to ensure compliance with the department’s SLAs and KPIs
Direct supervision of e Billing supervisors including managing work assignments, balancing workloads, providing staff training and development, and performance feedback
Manage escalated timekeeper authorizations and approvals when fee offers are delayed and/or rejected
Coordinate, assess, and provide feedback on the work output and performance of the assigned staff
Proactively seek and identify enhancements to and maintain current documentation of existing work files for all team members
Develop a cross-border training platform for all staff members to assist with coverage
Work independently with limited supervision to complete assigned tasks while mindful of the needs of relevant Firm stakeholders and prioritizing work as appropriate
Participate, coordinate, and collaborate with internal and external teams on special projects from management
Address all inquiries and special projects from management and internal and external clients diligently and promptly
Report to the Senior Manager on the status of assigned objectives and responsibilities accurately, timely, and comprehensively
Other duties as assigned by management

Skills and Experience:

Bachelor's degree in business administration, commerce, finance, or related courses is preferred
Strong understanding and experience in e Billing is required
Experience in a law firm or professional service setting is required
Supervisory experience in a regional setting is required
Experience managing multiple teams in various time zones and locations is a plus
Strong technology orientation, including knowledge of Microsoft Office and financial software packages (e.g. SAP) and e Billing software programs (e.g. Passport, Legal Tracker, Ty Metrix 360, Collaborati, Counsel Link, etc.)
Proven ability to lead, motivate, and mentor departmental personnel
Solid organizational, communication, and interpersonal skills, with a strong ability to develop and maintain relations at various levels within and outside an organization
Proactive, innovative, and results-oriented work orientation
Ability to prioritize and handle multiple tasks to meet deadlines
Ability to perform at high levels in a fast-paced ever-changing work environment and successfully adapt to changing priorities and work demands