November 8, 2024

AUG Student Services

Cần Thơ

Senior Education Counsellor

Company Overview

AUG Global Network is an established international education consultancy company promoting Australia, Malaysia, Singapore, Switzerland, The United Kingdom (UK) & The United States of America (USA). AUG operates across 8 countries (Australia, China, Hong Kong, Indonesia, Malaysia, Philippines, Singapore & Vietnam).

History

AUG was first established in 1995 in Malaysia. Since then, the company has expanded its reach by establishing 26 offices across 8 countries which is a strong verification of the company’s success in placing students in reputable institutions across the world.
To manage its ever growing business entities, Aus Ed, School Ed and Bond and Forsyth now comes under the one name, AUG.
AUG is renowned as a reputable, trustworthy, caring and professional education placement centre. With more than 25 years experience in providing the highest quality advice to students in carving their educational paths, AUG has always taken fresh and innovative approaches in its service. The company acts as a liaison between students and their preferred education providers to ease the entire process of studying overseas. Staff members are always abreast of changes in the international education industry which means students get the most accurate advice from our team. AUG stresses on the importance for students to align their career goals with the right course and the right institution by understanding the processes and procedures of getting an institution placement.
The company is staffed by a team of dedicated, friendly, multilingual, caring and responsible staff members with comprehensive knowledge about studying in Australia, Malaysia, Singapore, Switzerland, The UK, and The USA. The company is constantly exceeding the expectations of students, their families and other business partners through the provision of outstanding customer service.

Drop us your resume at cantho@augstudy.com

2. Position: Senior Education Counsellor

(Location: Can Tho)

Roles & Responsibilities:
1. Student Recruitment (On a day-to-day basis)
a. To counsel and assist students to make best-informed decisions;
b. To develop and enhance the counselling services;
c. To follow up on student’s enquiry / application / acceptance;
d. To attend to students and parents’ feedbacks, inquiries and complaints in an appropriate and prompt
manner and adhere to service standards;
e. To maintain student database;
f. To handle all office administrative matters

2. Public Relations
a. To build excellent relationship with representatives from institutions;
b. To develop and maintain relationship with any special group (ie. Student clubs / associations,
professional association);
c. To be a liaison person with local partners / sub-agents;
d. To visit schools, colleges and universities and build relationship with principles and school counsellors

3. Marketing / Events
a. To document and implement local marketing plan / budget;
b. To handle and carry out sales and marketing activities / events such as roadshows, education fairs,
presentations, direct mailing and activity logistics;
c. To promote and market education and institutions;
d. To identify new markets segment;
e. To obtain and update market intelligence;
f. To raise profile / awareness of the AUG Brand

4. Coaching and Leadership
a. To be responsible of the office operations in the absence of the OM/TL;
b. To take lead on tasks, projects and business development ensuring the team meets its KPIs;
c. To assists OM/TL to motivate, maintain discipline and professionalism among team;
d. To assists OM/TL to monitor team’s work performance and take corrective actions where required;
e. To assists OM/TL to update team on AUG’s development/events/activities;
f. To assists OM/TL to update team on product knowledge and provide relevant training; and
g. To assists OM/TL to conduct regular team meeting;