Job Opportunities in Vietnam

Hạn nộp: 30/09/2024 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
2
Nơi làm việc
Thị Xã Uông Bí - Quảng Ninh
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Hàng không/ Sân bay
Ngành nghề
Tiền sảnh
Vị trí
Nhân viên
Cập nhật
22/08/2024 10:46
MÔ TẢ CÔNG VIỆC

• Enhancing the quality of services, assisting the guest efficiently, courteously and professionally in all Front Office related functions.
• To ensure Cashier functions are fulfilled according to hotel procedures and standards.
• To provide a courteous and professional service at all times
• Type correspondence, memorandums, circulars and reports as assigned.
• Maintain office supplies stock.
• To be responsible for the safekeeping of the personal cash float, including changing to smaller denominations and the depository at the end of respective shift.
• To provide courteous and efficient service to all internal / external guests. To ensure all complaints and requests are immediately solved and follow through with relevant supporting departments.
• To be familiar with the Front Office computer system.
• To be able to check-in guest in a prompt and efficient manner. To update guest particulars in the system accurately and state clearly the method of payment.
• To record in the log book of any unusual happenings and incidences and all important matter still pending for follow through actions.
• To be responsible for the preparation of all the necessary material for check-in of any groups.
• To prepare welcome folders and relevant materials for FIT guests and groups before the arrival.
• To provide accurate and updated information to internal / external guests.
• To answer in-coming calls promptly and in a friendly manner.
• To maintain the overall cleanliness of the Front Office counter.
• To read log book and notice board for the latest happenings, promotions and functions.
• To check for any “Due-in” message for arriving guest and attach to registration card accordingly.
• To print back up reports at 12.noon, 6pm and before night audit process on daily basis.
• To submit all vouchers, such as rebate, paid outs voided etc for the Front Office Manager for proper authorization before submission to Finance department.
• To maintain a high level of personal hygiene and grooming at all times.
• To be responsible for the contents of individual cash floats and to ensure accurate count is intact at all times.
• To check all cashiering transactions and to balance all transactions before leaving. Any discrepancies must be reported to the Supervisor for correction.
• To facilitate smooth check-in/out procedures.
• To be able to propose and initiate better procedures of performing operation tasks.
• Constantly check on all forms of correspondences, such as messages / mails / parcel are promptly delivered.
• Able to handle minor guest complaints and report to Supervisor the nature of complaints and action taken.
• To be able to up sell room accommodation during high occupancy to maximize revenue.
• To handle reservation tasks in the absence of reservation team.
• Reports directly to Front Office Supervisor.
• Monitors discipline, grooming and performance of all staff within the section.
• Identifies and develops leadership qualities among staff in order to guide them towards a path of career enrichment with the hotel.

Liaise closely with other section of Front Office, Housekeeping, Engineering, F & B, Security to ensure smooth hotel operation

QUYỀN LỢI ĐƯỢC HƯỞNG

• Competitive Package of salary and benefits
• Professional and international working environment.

Care about future career advancements

YÊU CẦU CÔNG VIỆC

• 1. English is preferable

2. Thorough knowledge of customer service,

3. Good organizational and multitasking abilities

YÊU CẦU HỒ SƠ

Apply on Hoteljob