Executive Assistant Manager - Phó Tổng Quản Lý - Vietnam Jobs Opening

September 6, 2024

Khách sạn Vias Vũng Tàu

Executive Assistant Manager - Phó Tổng Quản Lý

Hạn nộp: 30/09/2024 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Thành Phố Vũng Tàu - Bà Rịa - Vũng Tàu
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch
Ngành nghề
Quản lý, điều hành
Vị trí
Tổng giám đốc/ PTGĐ/ Giám đốc/ PGĐ
Cập nhật
06/09/2024 09:46
MÔ TẢ CÔNG VIỆC

1. Overview of duties

The job holder plans, coordinates, supervises and controls all rooms division related activities at the hotel, taking into account the 5 stars standards, guest satisfaction and cost-effectiveness. Acts as deputy to the General Manager, if/when requested, in which case he/she shall be in charge of the entire hotel operation.

2. Main responsibilities

Checks the quality of service and satisfaction of guests daily through a strong presence in the all hotel public areas, landscaping, beach, rooms & suites.
Daily patrols all public areas, including rest rooms, making sure that there are weekly product improvements in terms of touches and creative ideas, such as flower, scent, lighting etc.
Regularly seeks opportunities to improve service quality in general and improve efficiency
Detects shortcomings in the service and develops measures to address them
Ensures that all service personnel have appropriate product knowledge and sales techniques
Responsible for the regular training for employees and carries out trainings themselves
Ensures a perfect condition work area with regard to cleanliness, safety in accordance with the national regulations, order, maintenance of the equipment and the service material as well as their care
Ensures that grievances are reported to the relevant departments, such as housekeeping and technology, and that a timely resolution is made
Ensures a well-maintained appearance of its employees including uniform
Creates or controls all rosters, taking into account the forecasts for occupancy and events
Together with the Finance Manager, acts as assistant to the General Manager in matters budgeting and control
Ensures through efficient planning that a build-up of good days, vacation days and overtime is extensively avoided or these are dismantled promptly after the development
Controls the adherence to the standards set for inventories and control, including but not limited to linen, guest supplies and chemicals, using spot checks and monthly inventories and ensuring no last minute reorders.
Responsible for ensuring that the daily billings of the front office cashiers are created correctly according to predetermined standards
Checks and signs all purchasing and goods requirements as asigned area taking into account the cost-effectiveness (business volume, par levels, etc.)
Responsible for all printed matter with regard to layout, content and condition (menu cards, buffet signs, posters & flyers for special promotions, etc.), CI complies with the trademark specifications
Responsible for the entire administrative area for group arrivals (detail agreements, function sheet creation, personnel planning, etc.)
Monthly evaluation and commentary of departmental reports on sales and costs, submits proposals to the general manager and controller to increase sales and reduce costs.
Creates forecasts and budgets and assist in the overall budgeting coordination
Actively sources for new ideas on how to enhance reception welcome experience, amenities inside the rooms and upselling ideas and promotions
Works closely with sales and revenue to ensure swift adjusting to seasonality & market demands
Leads the development, optimization, implementation and fine-tuning of service processes
Detects weaknesses and develops measures to shut them down or mitigate them together with the employee concerned
Conduct regular employee interviews, document them and ensure a follow-up of the measures discussed that serve the further development of the employee
Actively involved in the recruitment and selection process, it ensures optimal induction of new employees
Regularly informs about the latest trends in the local area for five stars hotel
Shows the initiative for personal development by participating in training programs (internal & external), visits to trade fairs and studying relevant specialist literature
Need to review & reply to all guest’s complaint such as Trip Advisor, Fan Page and Facebook.
Handle Guest comments card and address to HODs and follow up feedback.
Month end need to complete all guest comment chart to provide to BOD.
Performs miscellaneous job-related duties as assigned by General Manager.

QUYỀN LỢI ĐƯỢC HƯỞNG

Được hưởng các chế độ phúc lợi xã hội theo luật lao động việt Nam.
Được làm việc trong môi trường chuyên nghiệp.
Thu nhập hấp dẫn

YÊU CẦU CÔNG VIỆC

1. General requirements

Minimum of 3 years experience in the same position of international 5-star Hotels/Resorts
Pleasant/ Sociable Personality
Presentable
Highly computer literate
Fluent in English (4 skills); Being ability to speak one or more is an advantage.

2. Qualifications