Job Opportunities in Uruguay

What you will do:

• Communicate with customers and solve their website-related technical issues via live chat and tickets;
• Be a true ambassador, and show our customers what customer obsession is really about;
• Focus on the customers’ success by offering additional services, tools, and products;
• Dive deep into the world of IT by continuously polishing your technical background;
• Deliver impactful work on a company scale.

What we expect:

• C1 or native written English proficiency (a must);
• Minimum 1-year work experience in the IT field, and/or IT-related studies (a must);
• Experience/strong knowledge in website building, and/or troubleshooting website-related issues (a must);
• Strong interpersonal skills, such as proactiveness and empathy;
• Hunger for learning and growing;
• Ability to multitask and handle multiple customer inquiries simultaneously.
• Strong problem-solving skills and the ability to think critically when addressing tasks.
• A curious and always learning mindset - if you don’t know, how can you find out more?
• Owning your own growth through reflection, reviewing past interactions, and preparing to take initiative on opportunities.
• A typing speed of 50 WPM.
• Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights, and weekends).

What we offer:

• Permanent remote opportunity!
• A competitive monthly compensation for services in USD.
• Fully compensated 3-5 weeks initial period to gain knowledge in technology, product, and communication areas.
• Additional service fee: available and ranging from 5% to 30% from your monthly compensation, according to services delivered.
• Commissions (10%) can be earned by offering additional services for our customers.
• Paid Suspension days. Love visiting the seaside? No problem - us, too! We offer 20 days of paid suspension days.
• Flexible compensation models to choose from: Fix and Variable!
• Loads of possibilities & tools for your personal growth: Udemy account, Successors Academy course, Scribd subscription, and many more!
• Active internal growth! 80+ talents from the Customer Success team have excelled in their positions throughout 2023.
• Estimated start date: as soon as possible!