August 16, 2024

Voxy Inc

OTHER

Integration and Technical Support Specialist

About Voxy

Voxy is an innovative corporate training solution that has been used successfully by hundreds of corporate clients around the world to upskill their teams. Our AI-driven platform, accessed both on desktop and any mobile device, allows each learner to follow a fully personalized and highly engaging learning experience. Voxy’s comprehensive content library covers more than 45 technical and soft skill courses and 25,000+ English lessons taken from renowned resources such as the AP, the Financial Times, Bloomberg, and more. Voxy courses are accompanied by certified teachers who offer round-the-clock, remote live instruction, empowering people to improve communication, foster collaboration, and grow global businesses. Our scalable solution, facilitated by our comprehensive admin reporting dashboard, results in an effortlessly inclusive program, designed to drive results for modern learners.

You can see more details about our values here (https://voxy.com/about/careers/)

Backed by leading investors in education and technology, Voxy was founded in New York City and has teams across Brazil, Chile, Europe, Mexico, Malaysia, Thailand and the U.S.

We believe that learning a language should be fun, rewarding, and a gateway to the best experiences life has to offer. If you agree, we’d love to talk.

Team at Voxy

You will be the customer-facing expert on Voxy's technical solutions for enterprise customers. You'll play a critical role at the intersection of Voxy's Go-to-Market and Technology organizations to ensure that our customers can successfully integrate with their existing tools and workflows to effectively run their language training programs at scale. You'll have experience working with technical and non-technical stakeholders and be fluent in security compliance

This position is a match for you if:

Enjoy working with others to troubleshoot and problem solve
Enjoy working in a team
Enjoy enabling internal and external peers to succeed

What You'll Be Doing

Collaborate with the Sales team to understand prospects' security and integration needs, deliver technical demonstrations, and design solutions to meet program-specific needs.
Manage a database of RFP responses and own the completion of technical responses and coordination between Sales and Engineering.
In partnership with Customer Success, work directly with customers to implement solutions including API and SSO products.
Serve as the first resource for customer IT teams to ensure that learners can access our full tech stack (including email deliverability and videoconferencing) from inside their corporate environments.
Interface with the customer to configure and verify secure authentication.
Collaborate with Product Support and Customer Success to maintain documentation and integration guides
Contribute to bug triage and issue intake to respond to product questions, clarify technical specifications and requirements, and diagnose issues using data analysis and logging tools
Serve as the primary business stakeholder for future product development in API and SSO features, identifying gaps in our product offering as you work with customers

What We Are Looking For

5+ years of experience in a solutions engineer or similar technical role
You have directly supported customers to develop customized technical solutions with API products.
You understand identity management and have worked with the most popular protocols like SAML, OIDC, and possibly LTI.
You have experience in RFP security compliance and pre-sales support.
You aren't afraid to dig into the technical docs or manually test internal and external products to figure out how they work.
You are fully proficient in English and Spanish can provide professional support in writing and over video calls.

What Would Be Nice to Have

You have experience administering a corporate identity product like Okta or Active Directory
You are proficient in SQL
You can work professionally in Portuguese

In addition to a rewarding job that that will directly impact how millions of students learn English, working here, you’ll enjoy:

Competitive salary, bonus, and stock options
Great benefits: medical insurance, cell phone & wifi reimbursement, home office & wellness budget, team events
Remote-friendly work policies
Professional development budget
Language classes w/ Voxy & Fluentify
Work with an awesome international team of super bright, creative, talented, and passionate individuals based around the world

We believe in a workplace that is meant for everyone. Voxy is an equal opportunity employer.

Voxy believes that a creative, engaged and diverse team can transform the market and positively impact people's lives through education. We are sure that the mission of building the most effective way to learn English is done with a plurality of ideas and points of view, which is why we work to promote Diversity, Equity and Inclusion initiatives in our company.

In addition to training, benchmarking, and community partnerships, we also work in alignment with our internal DEI Committee.

As a reflection of our beliefs around inclusion in the workplace, our selection process has no restrictions; our goal is to assemble a diverse team that will help us be leaders in our market.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or marital, veteran, or disability status. Learn more about our DEI initiatives and ERGs by clicking here.