August 10, 2024

e-Services Group International (Jamaica) Limited

Jamaica

FULL TIME

Workforce Management Scheduler

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description:

Performs tasks based on established procedures.
Uses data organizing and coordination skills to perform business support or technical work.
Requires vocational training, certifications, licensures, or equivalent experience.

General Profile

Has advanced, specialized expertise within a range of analytical or operational processes.
Completes assignments and facilitates the work of others.
May coordinate assignments beyond work area.
Proposes improvements to processes and methods.
Acts as a lead, coordinating the work of others, but is not a supervisor.
Works autonomously within established procedures.

Functional Knowledge

Has developed skills in a range of processes, procedures, and systems.
Acts as a technical expert in some areas.

Business Expertise

Understanding of how best teams integrate and work together to achieve company goals.

Impact

Impacts a team, by example, through the quality service and information provided.
Suggests enhancements to work procedures and practices to improve efficiency.

Leadership

Serves as a team lead.
May allocate work to team members.
Provides subject matter guidance to junior team members.

Problem Solving

Provides solutions to atypical problems with little or no precedent.

Interpersonal Skills

Exchanges information and ideas effectively.
Uses tact and diplomacy when working with others.

Responsibility Statements

Delivers the required calculation for all workflows based on transactions, productivity, and waste forecasts.
Reviews and processes requests from operations for scheduled activities, such as time off, non-productive activities, and exceptions into schedules, based on guidelines and planned capacity.
Creates employee schedules that minimize work hours and meet workload requirements, resource availability, and regulations.
Optimizes the use of resources to effectively meet project KPIs.
Publishes employee work schedules after sign-off of intraday management.
Performs other duties as assigned.
Complies with all policies and standards.
Typing Speed Requirement 20WPM

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.
At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.