November 19, 2024

Astoria Veterinary Group

Astoria

FULL TIME

Veterinary Client Service Representative

Astoria Veterinary Group is in search of a full-time or part-time (open to either) Veterinary Client Service Representative to join our growing team!

We offer an AMAZING benefits package- which includes 401k, paid continuing education, student loan support, mental health and family support sessions, generous pet discounts, and more!

Compensation: $18-$22.00/hour based on skills and experience

Our Ideal Candidate:

An upbeat, self-starter with a passion for providing excellent customer service. Our team is focused on providing a welcoming and educational environment for clients and pets, this experience starts when the client walks through our door and speaks with our Client Service Representatives. This full-time position would require 30-40 hours per week (part-time ranges from 20-30 hours), days and evenings. One weekend day is required.

Job Duties:

Communicating via phone, email, and/ or in person with clients and actively listening to their concerns.
Scheduling appointments and using our computer information system to accurately process client payments and maintaining patient records.
Precisely dispensing pharmaceuticals as needed and calling in prescriptions to pharmacies.
Ability to multi-task through out the day.
Ability to prioritize tasks faced with each day.

Job Requirements:

High School Diploma or equivalent, AAS or higher preferred.
At least 6 months of customer service experience is preferred.
Veterinary hospital experience is preferred, however not required.
Ability to lift up to 40 pounds, squatting, reach, standing, and walking throughout the day.

Benefits – our care in action

We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include:

Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
Top quality medical, dental, and vision insurance plus health savings account and flexible spending account
Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
Generously subsidized backup and ongoing care support for children, adults, and pets
Mental health benefits including coaching and therapy sessions
401k with employer contribution and no waiting period
Continuing education and development support through our library of free CE courses and paid time off to complete
Scholarship opportunities and student loan support program and so much more!