November 6, 2024

CME Credit Union

Cranston

FULL TIME

Teller/Member Service Representative

CME CU is looking for you to join our Team as a teller/member service representative (MSR). Located in Cranston RI, our MSRs are the primary point of contact in developing meaningful relationships with our members, providing knowledgeable and amazing service. They also help members understand our products, services, and the technology we offer so that they can do all their banking whenever and wherever they choose to.
Responsibilities

Welcome members to the credit union in a courteous, professional, and timely manner. Provide excellent member service from start to finish with each member
Process all member transactions accurately and promptly; these include withdrawals, deposits, check cashing, loan payments, cashier’s checks, money orders and inquiries
Safeguard member information by performing transactions discreetly and confidentially
Follows established processes and guidelines in daily activities to do what is right for the members and CME Credit Union
Assists members with general account questions within the scope of their role from start to finish
Knows when to refer members to the appropriate team member for additional more in-depth services
Maintain a comprehensive, practical understanding of CME CU’s products and services.
Maintain and apply knowledge on all related policies and procedures, rules and regulations for the MSR area.
Balance cash drawer at the end of each day. Compare totaled amount to computer‐generated proof sheet. Research and resolve discrepancies.
Perform other duties as required

Qualifications

Good time management and the ability to coordinate the daily tasks required of the position
The ability to resolve member issues while protecting the interests of both the member and the credit union.
Interpersonal skills necessary to represent the credit union in a professional, friendly, business-like manner.
Ability to work well alongside peers and to assist in the training and motivation of new employees.
Ability to exercise discretion and independent judgment in interpreting policies and procedures, making exceptions as required with management approval.

Summary
As a Teller/Member Service Representative, you will be a vital part of our financial institution, providing exceptional service and handling various banking transactions. With core skills in banking, basic math, and customer service, you will assist customers with their financial needs, handle cash transactions, and ensure accuracy in debits and credits.
Join our team and be instrumental in providing top-notch financial services in a dynamic and rewarding environment.
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits: