October 24, 2024

Alaska Native Tribal Health Consortium

Anchorage

Telehealth Program Specialist I - AFHCAN Program Development - On Site Work Schedule

The Alaska Native Tribal Health Consortium is a non-profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska. In partnership with the more than 171,000 Alaska Native and American Indian people that we serve and the Tribal health organizations of the Alaska Tribal Health System, ANTHC provides world-class health services, which include comprehensive medical services at the Alaska Native Medical Center, wellness programs, disease research and prevention, rural provider training and rural water and sanitation systems construction.
ANTHC is the largest, most comprehensive Tribal health organization in the United States, and Alaska’s second-largest health employer with more than 3,100 employees offering an array of health services to people around the nation’s largest state.
Our vision: Alaska Native people are the healthiest people in the world.

or contact Recruitment directly at HRRecruiting@anthc.org.

Alaska Native Tribal Health Consortium has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act.

This position is intermittent/as needed and on-site work schedule

Summary:
Under general supervision, provides the following telehealth services: project management, customer relations, training, and assessments of utilization and needs with the goal of increasing the use of telehealth products and services throughout the Alaska Tribal Health System.

Responsibilities:

Promote telehealth product and service awareness. Assist customers in the adoption of telehealth products and processes in meaningful ways. Support initial and ongoing use of telehealth through training, documentation tools, demonstrations, etc.
Monitor utilization of telehealth services and products by creating, running and evaluating reports. Promote awareness of the importance of data validity and security. Solicit feedback on telehealth processes and systems from users.
Assess needs of customers to assist in telehealth hardware and software selection. May participate in review, selection and user acceptance testing of hardware and software.
Provide informational support to users and administrators related to telemedicine products and services including contact information and knowledge of clinic equipment and capabilities.
Establish effective interpersonal relationships with all levels of personnel through displaying a professional demeanor and excellent communication skills. Promote an atmosphere that encourages enthusiasm and participation in telehealth use, improvements and enhancements. Use knowledge of systems and processes to assist others to use and/or implement telehealth services.
Train on telehealth software, hardware and processes to meet the educational and cultural needs of adult learners at a variety of educational and skill levels. Create and update training tools and evaluate them for effectiveness.
Serve as an initial point of contact for workflow and clinical level telehealth issues and resolve them within scope of authority. Triage customer service needs to the appropriate department/level as needed and follow up to ensure resolution/closure of need.

Other information

KNOWLEDGE AND SKILLS
· Knowledge of medical terminology.
· Knowledge of patient care activities, patient care environments, and outpatient and/or inpatient clinical operations.
· Knowledge of healthcare related software applications.
· Skill in oral and written communication.
· Skill in video teleconferencing systems.
· Skill in managing multiple priorities and tasks concurrently and meeting deadlines.
· Skill in troubleshooting and problem solving.
· Skill in establishing and maintaining cooperative working relationships with others.
· Skill in operating a personal computer utilizing a variety of applications including Excel, Word and Power Point.
· Skill in data collection.
· Demonstrated skill in training adult learners.
· Skill and comfort using technology hardware, software applications and peripheral devices.

MINIMUM EDUCATION QUALIFICATION
Telehealth Program Specialist I & II
Bachelor’s Degree in a clinical, health administration or business field. Special consideration may be given for those with college level education who also have progressively responsible related work experience, education or training which may be substituted on a year-for-year basis for college education.

MINIMUM EXPERIENCE QUALIFICATION
Telehealth Program Specialist I
Non-supervisory - One (1) year of work experience related to patient care in inpatient or outpatient settings. An equivalent combination of at least one (1) year work experience plus two (2) additional years of relevant education and/or training may be substituted.

PREFERRED EXPERIENCE QUALIFICATION
· Experience working with the Alaska Tribal Health System, ANTHC and/or Alaska Native cultures.
· Excellent listening/communication skills.
· Rural healthcare or similar professional patient care experience in an outpatient or inpatient setting.

WORKING CONDITIONS
The following demands are representative of those that must be met by an employee to successfully perform the essential functions of this job:
· Must be able to lift approximately 20 pounds.
· ANMC is not a latex free facility; an employee should expect to work in an environment where latex may be present.
· May travel within Alaska in small fixed wing aircraft; may travel outside Alaska.
· May be required to work outside the traditional work schedule.
· May be called out to work off-shift in emergency situations.