November 19, 2024

Mecklenburg EMS Agency

Charlotte

FULL TIME

Telecommunicator - $25/hr

Mecklenburg EMS Agency is seeking Telecommunicators to work within our Central Medical Emergency Dispatch (CMED) center, answering, processing, and prioritizing emergency and non-emergency 911 calls. Join a team of EMS professionals dedicated to clinical excellence!
DUTIES AND RESPONSIBILITIES:

Arrive for work on time, in uniform, well-rested and fit for duty
Answer, process, and prioritize E911 and non-emergency calls from the public. Includes:
- Using MPDS to process and prioritize EMS and Fire response requests
- Using CAD map, Power Map and Primary Service Answering Point information (Phase II location) to accurately identify the locations of incidents.
- When necessary and appropriate, use outside resources (Language Services, Poison Control, Nurse Line, etc.) to assist with calls processing and prioritization.
- Establish phone patches as necessary
Monitor EMS and Mecklenburg County Fire Units in the field via radio and CAD systems. Includes:
- Relaying scene safety and pertinent patient information to field units responding
- Establish and monitor radio patches for other agencies as needed.
- Respond to mutual aid agencies as they respond, and manage those resources appropriately
Maintain all certifications by attending all appropriate continuing education necessary

QUALIFICATIONS:

High School diploma or general education degree (G.E.D); or equivalent combination of education and experience
Current North Carolina Emergency Medical Dispatch and Emergency Medical Dispatch Certification preferred
Prior experience as EMD/EFD/EMT/EMT-P/Fire Service preferred
Must complete FEMA classes IS-100, IS-200, and IS-700
Ability to type at least 40 WPM

This job description (telecommunicator) is classified as an “essential employee” (as defined by Mecklenburg EMS Agency) which requires the employee to report to duty in all types of natural or manmade situations; the employee must adhere to agency disaster work policy.
Interested applicants must complete the online application and upload a resume by December 6th, 2024 to be considered for the position.
If you have any further questions, please contact Ndidi Okafor at ndidio@medic911.com

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)