System Support Technician

November 7, 2024

SkyWest Airlines

Saint George

FULL TIME

About Sky West:

Sky West Airlines, the largest independently owned regional airline, is currently in search of individuals who take pride in seeing a job done well. We pride ourselves in being an on-time airline and are seeking dedicated individuals that understand a deadline-driven environment, while also maintaining high quality standards of operational safety and customer service. As a Sky West employee, you will be part of an exciting team of professionals that love working in the travel industry and sharing their enthusiasm with the passengers. From the seasoned traveler to the first time flier, we want to make it a great experience.

Sky West employees enjoy a distinctive and unmatched culture of teamwork, respect, quality and professionalism, along with world-class benefits like 401(k) match, Performance Rewards , health care, retirement and discounted travel worldwide.

Primary Job Duties:

Sky West System Support Technicians answer calls, online chats, and process tickets for the Information Technology service desk, providing immediate assistance and/or escalating issues for handling by other technical support staff.

Field incoming calls, chats, and IT requests
Resolving issues without escalation to level 2 support teams as much as possible
Research technical problems and provide solutions to end-users
Provide training and recommendations to computer users to enhance independence
Install, configure, and repair company-issued, printers, scanners, and peripheral equipment
Install and configure PC operating systems and desktop application software
Process requests for new system access and remove access for terminated personnel
Other duties as assigned

Minimum Requirements:

Excellent telephone and people skills
Excellent written communication skills
Willingness and patience to assist computer users of all technical abilities
Good general understanding of telephone systems, personal computers, computer network, printers, peripheral equipment, and application software
Configure, repair, and troubleshoot company-issued, printers and related equipment
Strong knowledge of Microsoft Windows and Microsoft Office Applications
Multi-task and properly prioritize problems and projects
Work early morning hours and weekend hours as assigned
Respond to and escalate critical event information during after-hours
Work extended workday and holiday schedules as assigned

Physical and Other Requirements:

Ability to sit and work at a computer for extended periods of time

Please complete the online application. Qualified applicants will be contacted.

This job posting may have an additional video/phone interview requirement. Please monitor your email and junk folder for additional instructions.

We regret to inform you that this job opportunity is no longer available