We are searching for a Registered Nurse Team Lead As a Team Lead you will manage teams, ensure process compliance, resolution of escalation, knowledge management compliance with the objective to sustain delivery predictability and meet client and internal commitments on a continuous basis for the specific processes under purview and written guidelines, policies, and norms. Requirements:
Four (4) years of experience as a Registered Nurse
Valid US endorsement
Experience with supervision
Experience in clinical setting
Bilingual (Spanish and English)
Responsibilities:
Manage teams through the fulfillment of tasks such as resource planning, career planning, performance management, attrition management, etc.
Coach and help develop team members.
Handle user/customer escalations and formulate actions to resolve any concerns.
Regularly formulate and execute internal and external governance.
Conduct quality assessment of agents' performance and formulate trends for performance improvement.
EOO Job Type: Full-time Pay: $51,000.00 per year Work Location: In person