November 19, 2024

Electrolux Group

Charlotte

FULL TIME

Specialist 1, People Data and Payroll Administration

People Services and Solutions Specialist – People Direct (People Agent)
Responsible for customer service and direct contact with Employee, People Leader, Candidate, Retiree becoming a key point of contact within the employees Lifecyle.

Key responsibilities

First point of contact for customer (Employee, People Leader, Candidate, Retiree) via established People Direct channels (Live Chat, Service Now case, email or phone), answering queries on policy, procedure and redirects non-people queries as required
Investigates simple queries to develop problem resolution
Is responsible for dispatching inquiries not defined for scope of tier 1 team
Works in identifying potential additions to scope of tier 0 or tier 1
When needed, triages customer requests and queries, to tier 2 (People Specialists) or tier 3 (People Relations, People Experience & Solutions or People Partner)
Provide day to day administrative support including, but not limited to, maintaining personnel files, general employee and candidate inquiries.
Responsible for verification of dependent eligibility.
Maintain uncompromising confidentiality of information and exercise wise judgment and protocols when working with confidential information/documentation.

General Profile

Works independently with limited supervision
Actively supports junior colleagues
Drives / Pariticipates in cross-team initiatives and projects of medium to high complexity
Suggests CI ideas and drives their realization under moderate guidance
Has proven record of showing Electrolux core competences and proactiveness in daily work

Professional Knowledge

Shows competence in own area and knowledge of general business principles
Demonstrates critical approach and holistic view on the current processess and ways of working
Based on the acquired knowledge proposes solutions to existing problems

Technical Skills

At least intermediate knowledge of the systems used in particular HR area: Workday, Talent ONE, SNOW,etc.
At least intermediate knowledge of Microsoft Office Package: Word, Excel, Power Point, etc. in line with the functional scope

Minimum Qualifications:

Bachelor's Degree or 1-2 years administrative experience required.

Functional Competencies:

Very good understanding of entire Employee Lifecycle processes for white and blue collars environment
Experience in execution of People Data Processes
Experience in application of various HR tools (Case Management, HR Portals, Chatbot, Knowledge Management tools, Digital signature tools, E-archiving tools)
Knowledge of Workday or equivalent tools
Fluent English /Spanish is preferred not mandatory

Core Competencies: