September 17, 2024

Saratoga Casino Black Hawk

Black Hawk

FULL TIME

Slot Attendant

Nestled in the Rocky Mountains at 8,058 ft above sea level is the city of Black Hawk, Colorado. Known in the mid 1800’s for its ample supply of lode gold, this town once heavy with mines, is now home to Colorado’s premier gaming district. At the top of the city is Saratoga Casino- Black Hawk hosting 365 slot machines, a variety of favorite table games, dining and gift shop. Saratoga Casino Black Hawk is currently owned and operated by Saratoga Casino Holdings, LLC.
We are now looking to expand our team as we continue to provide the city of Black Hawk with the best guest service and gaming experience possible! Our current opening is for a SLOT FLOOR ATTENDANT. This position will report directly to the SLOTS MANAGER, and will be responsible for:

Greet casino guests warmly and assist them with their slot machine play, always offering exceptional customer service.
Monitor and maintain the operational integrity of slot machines, promptly addressing technical issues in line with Colorado gaming regulations and Title 31 compliance.
Guide players on the use of slot machines, explain jackpot procedures, and answer any questions they may have.
Accurately process and facilitate slot machine jackpots, ensuring compliance with gaming regulations and casino policies.
Conduct cash transactions meticulously, maintaining precise records as required by Title 31 regulations.
Vigilantly observe for any suspicious activities or transactions and report findings promptly to adhere to regulatory guidelines.
Collaborate closely with team members to create a cohesive and efficient customer service environment.
Stay updated with evolving Colorado gaming regulations, Title 31 requirements, and safety protocols through ongoing training.
Implement security protocols, including managing access to casino keys, handling chips for table game fills or jackpots, and performing other security-related duties as required by staffing needs.

The successful candidate for this role will possess the following: [AV1]

High school diploma or equivalent. Additional education or certifications related to casino operations, Title 31 compliance, or customer service are advantageous.
Must be able to obtain a Colorado Gaming License.
Prior experience in customer service, particularly within a casino setting a plus.
Thorough understanding of Colorado gaming regulations and Title 31 compliance.
Proficiency in processing slot machine jackpots and handling cash transactions with meticulous attention to detail.
Familiarity with slot machine mechanics and troubleshooting is a plus.
Excellent communication skills, both verbal and written, along with a professional demeanor.
Ability to excel in a fast-paced, dynamic environment.
Strong integrity and responsibility when managing financial transactions and sensitive information.
Physically capable of standing, walking, and maneuvering around the casino floor during shifts.
Flexibility to work varying shifts, including evenings, weekends, and holidays.

This list may not cover all responsibilities, skills, or working conditions for the job. Management may revise the job description or assign additional tasks as needed due to changes in circumstances, such as emergencies, personnel changes, or workload fluctuations.

Pay for this position ranges from: $16.00 Per Hour Plus Tips
Anticipated Application Closing Date: 11/1/2024

Saratoga Casino- Black Hawk is not just a fun place to work. We ensure our team members are rewarded with optimal benefits to meet your daily needs.
As a full-time team member, you will receive:

Medical Dental and Vision Insurance Options
Company Paid Life Insurance
Wide Variety of Voluntary Insurance Options
Retirement Options

All of our dedicated team members will enjoy the following fringe benefits:

Employee Assistance Program
Unlimited Access to National and Local Discounts
Free Meals During Shifts
Robust Employee Recognition Program
Health & Wellness Program
Growth Opportunities
PTO Schedules That Promote Work/Life Balance

Casino employees may be required to obtain a Colorado Gaming License. Initial licensing and renewal costs are covered by Saratoga Holdings, LLC. Travel to Denver, CO may be mandatory for this licensing process.
Saratoga Casino Holdings, LLC and its subsidiaries are an equal opportunity employer and strongly committed to workforce diversity. We value and are committed to a host of diverse populations and cultures including, but not limited to, those based on race, religion, disability, ethnicity, sexual orientation, gender, gender identity, national origin and veteran status. Saratoga Casino Black Hawk is committed to providing access and will provide reasonable accommodation in its application process to individuals with disabilities that request such accommodations.