September 16, 2024

Thompson Power Systems

Birmingham

FULL TIME

Shop Clerk- Truck Engine

The Shop Clerk will report directly to the branch Service Manager and will be responsible for supporting all branch Service Department personnel through detailed handling of a variety of administrative duties including handling incoming calls, opening and closing work orders, adjusting time on work orders, producing reports for Service Management, and other duties not specified.

Handle incoming phone calls to the branch
Take and deliver messages to branch personnel
Effectively communicate with Service Department Personnel to address customer needs
Open and properly segment work orders applying correct codes and tax information
Handle closing of Work Orders in a timely fashion
Adjust Service Technician time when necessary
Obtain purchase orders from customers as required
Generate purchase orders for the service department
Produce reports for Service Management as required
Other duties assigned by Service Management

Experience

Required

Prior clerical or administrative experience is desired. Experience and demonstrated skill using personal computers including Microsoft Excel and basic typing skills are required for this position.

Education

Required

High School or Equivalent or better

Skills

Required

Computer
Microsoft Office
Organizational
Written Communication
Verbal Communication
Customer Service

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)