Job Opportunities in United States

Merchandise Associate
NON EXEMPT - JOB DESCRIPTION
JOB TITLE: Merchandise Associate DATE: 9/1/1998
REVISED: 7/24/21
DEPARTMENT: Stores
DIVISION: Store Operations
APPROVED BY:
Immediate Supervisor (Signature) Division "Director of" (Signature)
JOB SUMMARY
Responsible for delivering a Highly Satisfied Customer Experience demonstrated by engaging and
interacting with all customers, embodying our REACH (Remember Everyone Affects Customer Happiness)
philosophy and maintaining a clean and organized store environment. Adheres to all operational,
merchandise, and loss prevention standards. Cross-trained to work in multiple areas of the store in order
to support the needs of the business.
DUTIES AND RESPONSIBILITIES
Major Areas of Responsibility:
Customer Experience

• Role models REACH principles with internal / external customers
• Supports a positive store culture and embodies all aspects of a Green Culture Pulse
• Promotes TJX Rewards credit and loyalty programs during customer interactions
• Supports and responds to all Front End coverage needs
• Supports and responds to all Dressing Room and Jewelry needs

Human Resources

• Upholds a culture of honesty, integrity, and respect
• Communicates accurately and effectively with management and Associates
• Accepts ongoing recognition and constructive feedback
• Adheres to all labor laws and Associate meal and break period policies

Store Operations

• Maintains all organizational, cleanliness, and recovery standards for the sales floor and

participates in the maintenance/cleanliness of the entire store, e.g. Single Queue, Associate
Lounge, backroom and facilities

• Maintains all floor care cleanliness standards including the maintenance and operation of the

scrubber and buffer

• Processes and prepares merchandise for the sales floor following Door to Floor and Working

Smart principles

• Adheres to all Front End policy and procedures including the ringing sequence and all operational

controls (RIL, Voids, Refunds, etc.)

• Balances register draws and or cash office as required
• Ensures 'go backs' are properly tagged/hung and promptly returned to the sales floor

Merchandising

• Maintains and upholds merchandising philosophy
• Adheres and upholds all merchandise and signage standards
• Partners with Merchandise Coordinator on the creation and maintenance of compelling features,

flexing the sales floor as needed

• Ensures merchandise is properly tagged, hung, secured, and coded per company guidelines
• Initiates and participates in store recovery as needed throughout the day

Loss Prevention & Safety

• Supports and participates in store shrink reduction goals and programs
• Adheres to all operational and loss prevention controls in accordance with company guidelines

and policies

• Properly handles damages, no tickets, and mismates
• Identifies and communicates alert signals and potential safety issues immediately to

management/loss prevention to ensure a risk-free environment