November 17, 2024

CyberCoders

Brockton

FULL TIME

Route Service Manager

Route Service Manager Route Service Manager

Position Overview
The Service Manager is responsible for overseeing the delivery of high-quality services to clients, ensuring customer satisfaction, and managing service operations effectively. This role includes coordinating with various departments to meet client needs and fostering strong relationships through effective account management.

Key Responsibilities

Manage and lead the route specialist, and route service representative team to deliver exceptional customer service.
Oversee client accounts to ensure satisfaction and retention.
Negotiate contracts and service agreements with clients.
Develop and implement service improvement strategies.
Monitor service performance metrics and prepare reports for upper management.
Resolve client issues and complaints in a timely manner.
Provide support as needed on routes

Qualifications

3+ years of proven experience in a service sales role
Proven experience in customer service and account management.
Strong negotiation skills and experience in contract negotiations.
Excellent communication and interpersonal skills.
Ability to analyze performance data and make informed decisions.
Experience in the textile industry is a plus.

Benefits

Medical/Dental/Vision
PTO
Holidays
401k w/ Match

For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This job was first posted by Cyber Coders on 11/07/2024 and applications will be accepted on an ongoing basis until the position is filled or closed.

Cyber Coders is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. Cyber Coders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Cyber Coders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please contact a member of our Human Resources team to make arrangements.