Retail Sales Associate/Customer Service

November 7, 2024

The UPS Store #6943

Nashville

PART TIME & FULL TIME

Full job description
The Center Associate delivers excellent customer service to all retail customers by receiving and processing packages for shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
COMPENSATION

$16 per hour + commission

RESPONSIBILITIES

Is available to work full time up to 40 hours per week. Must have open availability.
Delivers outstanding customer service to walk-in customers and telephone inquiries
Continuously practices good listening skills with customers, UPS Store team members, and leadership
Takes ownership of the customer's shipping needs and offers viable solutions
Takes action to learn all product and service offerings, alternative solutions, and industry trends
Operates all equipment, software, and devices in an expert fashion and is willing to teach others
Maintains a clean, organized, and safe working environment
Completes tasks independently in a quick turn environment
Performs other duties as assigned

QUALIFICATIONS

High school diploma or GED required
Strong computer skills, including Microsoft Office and Adobe Suites (not required but preferred)
Outstanding phone skills
Strong verbal and written communication skills, including spelling and math
Prompt, reliable, and responsible with good work ethic
Able to multi-task while maintaining attention to detail and high quality control
Able to have a strong sense of urgency in a fast paced environment
Able to lift 40+ pounds