Job Opportunities in United States
November 5, 2024
Oklahoma City Sales Office
Oklahoma City
FULL TIME
REMOTE RESERVATION HYBRID (GROUP AND TRANSIENT)- GRAND HYATT BAHA MAR
Summary
Primary responsibility is to capture as many reservations as possible by utilizing effective selling techniques and handle managing group reservations process for the hotel. This person will be responsible for ensuring reservation accuracy prior to the guest’s arrival for both transient and group. This position requires multi-tasking and proactive initiative to ensure the expectation are met from transient perspective and that Groups are fully detailed for a seamless arrival experience. The ideal candidate would be self-motivated, sales-minded, customer-focused and detail-oriented with a high degree of computer literacy, the willingness to learn new processes, and the ability to merge into a dynamic work environment.
RESPONSIBILITIES
Assist guests by selling and booking future reservations
Promptly follow up with guest inquiry leads for second chance bookings
Answer telephone calls and emails in a professional manner
Maintain potential and current guest profile information
Assist customers with questions regarding their existing reservations
Provide guests with general knowledge of the property and complex including restaurants, entertainment, special events and general directions
Strong ability to multi-task and pay close attention to detail
Deliver the highest standard of service to all customers
Effectively manage daily correspondences and operational tasks to exceed customer expectations and expand customer base
Display effective computer literacy and be familiar with MS Office software (Outlook, Word, Excel).
Possess a positive and upbeat attitude at all times
Exceptional verbal and written communication skills
Desire to be part of high growth, fast paced business
This is a fully remote position
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
RESPONSIBILITIES
- Candidate will manage group reservations and group rooms inventory as part of the Event Planning process, specifically:
- Establish initial contact with customer at file turnover
- Maintain relationship with Meeting Planner, up to arrival, for all matters pertaining to guest room usage, including obtaining no show and wash history, obtaining and managing changes to rooming lists, and tracking and managing the inventory for all groups assigned.
- Prepare and submit group rooms recap reports, including the tracking/posting of group comps, and rebate/commission calculations and detailed billing review to the Front Office team at arrival.
- Give weekly updates of group trends to the Revenue team and manage cutoff dates with effective communication to the customer hotel.
Assist guests by selling and booking future reservations
Promptly follow up with guest inquiry leads for second chance bookings
Answer telephone calls and emails in a professional manner
Maintain potential and current guest profile information
Assist customers with questions regarding their existing reservations
Provide guests with general knowledge of the property and complex including restaurants, entertainment, special events and general directions
Strong ability to multi-task and pay close attention to detail
Deliver the highest standard of service to all customers
Effectively manage daily correspondences and operational tasks to exceed customer expectations and expand customer base
Display effective computer literacy and be familiar with MS Office software (Outlook, Word, Excel).
Possess a positive and upbeat attitude at all times
Exceptional verbal and written communication skills
Desire to be part of high growth, fast paced business
This is a fully remote position
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
Qualifications
QUALIFICATIONS:
Must possess thorough knowledge of MS Windows and Office (Word, Excel, Outlook, Explorer, etc). Knowledge of Hyatt Reservations Systems a plus (Opera and Reserve)
Physical Demands
While performing the duties of this job, the employee is frequently required to sit for several hours at a time. The employee must occasionally lift and/or move up to 25 pounds.
- Expert knowledge of Word, Excel and Power Point
- Micros Opera knowledge preferred
- Hyatt systems knowledge (Envision and Reserve)
- Excellent multi-tasking and organizational skills
- Excellent time-management skills
- Excellent customer service and interface skills
- Exceptional verbal and written communication skills
- A minimum of two years related experience and/or training in reservation or hospitality industry.
- Must demonstrate exceptional verbal and written communication skills, and possess excellent telephone etiquette.
- Ability to answer guest’s questions and successfully resolve issues related to a guest's reservation.
- Ability to effectively present information and respond to questions from managers and/or staff.
- Must maintain clear and concise documentation and positive approach to conflict resolution.
- Must demonstrate willingness to continually learn new processes, and the ability to merge into a dynamic work environment.
Must possess thorough knowledge of MS Windows and Office (Word, Excel, Outlook, Explorer, etc). Knowledge of Hyatt Reservations Systems a plus (Opera and Reserve)
Physical Demands
While performing the duties of this job, the employee is frequently required to sit for several hours at a time. The employee must occasionally lift and/or move up to 25 pounds.
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