Job Opportunities in United States

About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
A high-desert refuge in America's land of enchantment. The scent of piñon woodsmoke fills the air as you step onto your private patio to watch the sun set. In Santa Fe, it’s hard not to feel a little spoiled by the rugged beauty that surrounds our intimate, 65-room Resort. Set on 57 rolling acres in the Sangre de Cristo foothills, and just 10 minutes from downtown’s shops and galleries, Rancho Encantado is undeniably romantic. Begin your days with a hike along the nearby ridges and arroyos as your guide shares tales of our dude-ranch past, then relax by our pool, indulge in a healing treatment at our Spa, and join us at Terra for elevated, regional cuisine before strolling back to your casita beneath a sweeping night sky.

Regular Full Time Concierge

”At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.”

Join our team in the Land of Enchantment!

Are you ready to take the next big step in your hospitality career? Four Seasons Resort Rancho Encantado Santa Fe is seeking a dynamic individual with career focus in hospitality/guest services for our Concierge.
An individual who shares our passion for achieving service excellence and infuses enthusiasm into everything he/she does!

What are we looking for and what can you bring to the table?

• We’re for looking for a genuine caring and compassionate individual with a passion for hospitality that possess integrity and accountability.
• An individual who lets their personality shine through and can be themselves.
• You truly have a passion for service and your craft is knowing attention to details and follow up is important to creating the best guest experience.
• You feel empowered to make the best decisions for the guest to create an experience and truly connect with them.
• You are a true storyteller and your descriptions and information regarding knowledge of places, restaurants, culture and art are engaging and capture the guest’s attention.
• You lead with inspiration supporting and encouraging your fellow employees so that they can achieve success together.

• You have 2+ years of service industry experience preferably in a luxury hospitality environment as Concierge
• Les Clefs d'Or USA is truly a plus
• Your schedule is flexible and have the ability to work evenings, weekends and Holidays

What would my job responsibilities be?

• Using your genuine and authentic personality you will be assisting guests prior to arrivals and during their stay at the resort with information regarding the resort, Santa Fe city and surrounding areas, tours, restaurants and other activities ensuring that you understanding people’s situations and feelings and taking actions to make it the best experience ever.
• You are a brave problem solver in all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolving guest complaints; assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• You are knowledgeable and utilizes a variety of computer systems including, Opera Reservation systems, and Concierge Key
• A committed team player who’s actions show you care about your team and being successful together.
• You are able to react quickly to change and mutli-task helping out with changes and cancellations of guests events and reservations. You answer guest calls and direct them appropriately with information and solid knowledge of the resort and Santa Fe and surrounding areas.

What will it be like working for Four Seasons?

You would be working for the only hospitality company who’s employees have proudly recognized us to be a “Great Place to Work – For ALL ” by Fortune Magazine for 23 consecutive years. Four Seasons is the leading luxury hospitality company in the world with a firm commitment to customer service. Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We believe that our most valuable asset are our employees and we truly embrace diversity, equality, inclusiveness. We build our culture upon integrity, trust, transparency, respect and kindness!

What about the great Benefits?

• Complimentary stays at Four Seasons over 120 locations worldwide (subject to availability)
• Free employee meals prepared by the culinary team
• Excellent Training & Development
• Competitive Salary
• Complimentary employee parking
• Food & Beverage discounts
• Spa Discounts
• Medical benefit plan, including medical, dental, vision, life insurance. Includes domestic partnerships
• Incredible Parental Leave
• Pet Insurance
• 401(k) Retirement Plan
• Paid Time Off
• A culture that breeds success, and rewards it in many different ways

"US work authorization is required unless candidate is currently in a managerial position at a Four Seasons location."


Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.