September 23, 2024

Island Time Watersports Caribbean Llc

St Thomas

Property Operations Manager

Duties (NOT ALL INCLUSIVE):

Responsible for executing and delivering all parts of the operation and staff management, including beachfront, watersports, concierge, DMC, asset management, guest satisfaction and desired financial results.
Lead all operations and watersports teams by ensuring goals are proactively communicated and delivered upon.
Forecast talent needs and own all talent acquisition tasks, such as recruiting, screening, interviewing, and onboarding of new team members according to RED standards.
Set goals and objectives for direct reports, in partnership with Property Leadership
Assist in management and communication of relationships with local preferred vendors.
Approve daily/weekly timecards, staff schedules and PTO management.
Under the supervision of the Property Director, complete annual performance reviews with supervisors for all team members.
Under the supervision and direction of the Property Director, assist in the completion of all daily postings to hotel (AR) and reconciliation according to company standards.
Under the supervision and direction of the Property Director, assist in the management and tracking of all Accounts Payable (AP) and reporting to finance administration for processing and reconciliation.
Responsible for process management of inventory, including inventory tracking, reporting and billing, and purchasing inventory with finance approval
Provide continuous training and regular communication to employees with a focus on encouragement, accountability, and RED mindset.
Support tools, training, and learning and development resources to educate & develop teams.
Provide and trains employees on exceptional customer service.
Manage the setup and effectiveness of the Fareharbor and Paycom system for your department, in conjunction with above property resources.
Coordinate daily food orders with the hotel F&B teams, tracking requests and reconcile billing at month end.
Manage transportation logistics and the successful execution of groups in house using our services.
Ensure the promotion of CBW products in all sales outlets, set revenue targets, complete training for front of house teams and track results.
Provide support to the Property Director and Sales Team in management of all aspects of VIP reservations, bookings, and administration of execution experience(s).
Partner with all stakeholders in CBW operations, hotel partnerships, vendors, and third-party relationships to ensure satisfactory experiences and deliverables.
Attend weekly hotel sales and operations meetings.
Recommend upgrades and alterations in appearance to enhance our sales outlets.
Manage the practical application of signage, video, still pictures for sales outlets.
Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results.
Other projects and/or duties as assigned.

Minimum Qualifications:

Two (2) year degree from an accredited university in Hotel, Restaurant Management, Hospitality, Business Administration and/or related major OR least six (6) years of experience in the field
Four (4) years of Supervisory experience
Experience in sailing and watersports is preferred

Knowledge, Skills, and Abilities:

Must be able to walk on various types of surfaces including rough terrain, sitting, standing, maintaining balance, climbing stairs, ladders, and inclines, working alone and in remote areas.
Must be able to work various work settings such as exposure to sunlight, and outside temperature extremes.
Must be able to lift at least 50lbs.
Knowledge of the principles of basic report preparation.
Knowledge of the principles and procedures of reliable data collection and recordkeeping.
Ability to establish and maintain effective working relationships with all persons contacted during the work.
Ability to operate assigned equipment, read and interpret documents.