Program Specialist

August 22, 2024

Multnomah County Animal Services

Troutdale

FULL TIME

Overview
Multnomah County Animal Services (MCAS) is seeking to fill one (1) full-time vacancy at our shelter in Troutdale, Oregon for a dynamic and compassionate Volunteer Program Specialist to lead and grow our volunteer program. In this role, you will be the heart of our volunteer community, empowering individuals to make a real difference in the lives of both animals and people within the community.
As a key member of our shelter team, you'll lead and nurture our vibrant volunteer program. Our volunteers are essential, providing hands-on support in areas like animal care, enrichment activities, veterinary assistance, community outreach, and adoption matchmaking.
Responsibilities include:

Oversee day-to-day volunteer activities, providing guidance and support to ensure a positive and impactful experience.
Design and implement comprehensive training and onboarding programs, equipping volunteers with the skills and knowledge to succeed.
Develop and promote a diverse range of volunteer opportunities that cater to various interests and skill sets.
Plan engaging events, create meaningful communications, and express appreciation to volunteers, fostering a sense of belonging and connection.
Manage program logistics, including scheduling, supplies, and data tracking, ensuring efficient and effective volunteer engagement.
Cultivate strong and lasting relationships with volunteers, offering coaching, support, and mentorship.
Maintain high professional standards, ensuring volunteers adhere to policies and procedures while promoting a positive and respectful environment.
Actively participate in the review process and collaborate with staff to ensure volunteers are aligned with the agency's mission and goals.
Foster a welcoming and inclusive culture where volunteers feel safe, valued, and empowered to contribute their unique skills and perspectives.
Communicate clearly and respectfully with all stakeholders, building strong partnerships and fostering collaboration.
Develop and maintain a thorough understanding of agency-wide policies and procedures, ensuring compliance and best practices.

Skills for a successful candidate

Thrives in a fast-paced and dynamic environment, remaining calm and focused even during unexpected challenges.
Consistently demonstrates professionalism and serves as a role model for our core values in interactions with colleagues, volunteers, and the public.
Possesses a strong understanding of volunteer program best practices within an animal shelter and a commitment to continuous learning and improvement.
Enjoys working with diverse groups of people, building relationships, and fostering a positive and engaging volunteer experience.
Excels at synthesizing information, prioritizing tasks, and communicating complex concepts clearly to various audiences.
Builds strong relationships, navigates change effectively, and maintains a calm and positive demeanor even under pressure.
Comfortable using databases, learning new technologies, and leveraging technology to improve efficiency.
Takes initiative, works independently, and effectively manages multiple priorities and interruptions.
Communicates in a friendly, open, and respectful manner in person, over the telephone, and via email.
Demonstrates cultural responsiveness and a commitment to understanding and practicing principles of diversity, equity, and inclusion.