This position is responsible for receiving, unpacking, arranging and storing incoming products for sale in the store, as well as working as a Customer Service Representative as needed. Warehousing:
*Participate in freight handling process, including unloading, checking in and distributing incoming products for placement on store shelves. *Inspect products for defects and damages and report issues or discrepancies per store procedures. *Maintain in-stock and presentable condition of assigned areas (i.e., down stocking and front facing products). *Comply with all safety guidelines for product handling. *Comply with inventory control procedures. *Organize and maintain cleanliness of storage container and warehouse space. *Assemble merchandise. *Contribute ideas to improve or optimize warehousing procedures. *May be required to perform other duties as assigned.
Customer Service Excellence (as needed):
*Ensure high levels of customer satisfaction through excellent sales service. *Assess customers needs and provide assistance and information on product features. *Welcome customers to the store and answer their questions. *Actively seek out customers in the store and offer assistance. *Process POS (point of sale) transactions. *Remain knowledgeable on partner brands, products offered and discuss available options. *Team up with co-workers to ensure proper customer service. *Build productive trust relationships with customers. *Suggest ways to improve sales (e.g. marketing activities, changing the store’s design). *Perform janitorial duties. *Ensure the safety and well-being of small animals, including mice, rats and small reptiles. *Complete all documentation associated with any of the above job duties. *May be required to perform other duties as assigned.
Qualifications
*Previous pet retail experience is desired. *Strong multitasking skills. *Solid communication and interpersonal abilities. *Passion for pets and a commitment to providing exceptional customer service.
Working conditions
*Working environment is favorable, generally working inside with moderate noise. *Flexibility to work weekends and holidays as needed.
Physical requirements
*This position is non-sedentary. *Being visible, accessible to and communicate with customers throughout the store is essential. *Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store. *Ability to lift or reach merchandise overhead. *Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders. *Ability to move throughout the store for an entire shift. *Ability to operate and use all equipment necessary for warehouse duties (e.g. forklift, pallet jack, dolly, handtruck). *Ability to operate store equipment such as computer, cash register, and other store equipment. *Ability to read, write, and count accurately to complete all documentation. *Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers. *Ability to process information through the point-of-sale system. *Ability to handle and be in contact with small animals, including mice/rats and small reptiles.
Available shifts and compensation: We have available shifts all days of the week. Compensation is $17.00/hour. About Theresa's Country Feed And Pet: Theresa's Country Feed And Pet is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy.
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