November 6, 2024

Colton RV & Marine

Wind Gap

FULL TIME

Parts & Accessories Team Lead

Description: The Parts Team Lead at Colton RV & Marine is responsible for driving operational efficiency and customer satisfaction within the Parts Department. This role involves facilitating the parts process, maintaining inventory controls, and ensuring customer service standards are met with a sales-forward focus. Additionally, the Team Lead provides guidance and support to the team, fostering a positive work environment aligned with Colton RV's values and promoting employee development.

Key Responsibilities and Accountabilities
Parts Department Operations

Efficient Process Execution: Oversee and manage parts processes, including back counter and receiving, to ensure timely and accurate support for technicians, streamlined special order handling, and clear internal communication.
Customer Service Excellence: Lead retail and orientation initiatives within the Parts Department to deliver a high level of customer satisfaction and achieve sales goals.
Retail Store Operations: Transform our present parts store into a retail store operation, in an effort to boost over-the-counter revenue.
Inventory Control: Monitor and manage parts inventory to prevent aging, minimize shrinkage, and balance inventory levels with margin and turnover goals. Ensure Open Purchase Orders and Parts AR are kept current and accurate.
Facility Maintenance: Ensure professional display of parts, and maintain all facilities, equipment, and grounds to be clean, safe, organized, and well-maintained.
Vendor Relations: Build partnerships with vendors to negotiate favorable pricing and support team needs.

Leadership and Supervision

Team Coaching and Development: Act as a role model and coach, leading by example in customer service and sales activities to enhance employee productivity and satisfaction.
Departmental Structure and Staffing: Ensure the Parts Department is structured effectively and staffed with team players who align with company values.
Employee Growth and Recognition: Support team development through regular reviews, development plans, training, and the appropriate use of promotions, rewards, and discipline.
Policy Communication: Clearly communicate company policies, department-specific procedures, and performance goals to management and employees.
Conflict Resolution: Proactively identify and address employee issues to maintain a positive and productive work environment.

Requirements: