Job Opportunities in United States
November 5, 2024
NC Department Of State Treasurer
Raleigh
FULL TIME
Operations Supervisor
We are seeking a friendly, hard-working Specialty Plans Supervisor to join our growing team! This is a full-time position (40 hours per week) with including health insurance, paid vacation, paid sick time, paid holidays, as well as retirement.
**This position has a recruitment range of $60,000 - $67,108**
Recruitment for position: 60009203.
About Us:
The Department of State Treasurer's campus is located on Atlantic Avenue, is surrounded by many shopping centers and restaurants, has access to a a week free gym on the campus, and offers a competitive benefit package, and has free employee parking!
About the Retirement Systems Division:
The North Carolina Retirement Systems provides retirement benefits and savings for more than 950,000 North Carolinians, including teachers, state employees, local governments, firefighters, police officers, and other public workers.
The primary purpose of Specialty Plans Supervisor position is to supervise the workflow of a group of employees in the Specialty Plans Section of the Retirement Systems Division. The position is responsible for directing and supervising all work activities to include member enrollment, contributions, service purchases, payment of refunds, benefit transfers, disability cases, affidavits, Domestic Relations Orders (DRO), retirement eligibility, commencement of pension benefits, payment of death proceeds, difficult and complex cases, correspondence, and quality control.
Job Duties:
Qualified candidates must document on the application that they possess all of the following:
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.
Bachelor’s degree from an appropriately accredited institution and five (5) years of experience related to the area of assignment,
OR
An equivalent combination of training and experience.
Supplemental and Contact Information
*PLEASE SUBMIT YOUR APPLICATION ON-LINE USING THIS WEBSITE *
This position is subject to a criminal history background check through Castle Branch. In addition, one or more of the following may also be reviewed, depending on the nature and requirements of the position: employment history, professional references, credit history, and educational verification (i.e., degree, license, or official transcript). Foreign degrees may require an official evaluation for U.S. equivalency. Applicants will be required to pass the background check to the satisfaction of the North Carolina Department of State Treasurer. All offers of employment are conditional until the satisfactory completion of the background check. This office uses the Merit-Based Recruitment and Selection Plan to fill positions with highly qualified individuals. All applicants must complete and submit a State application for employment using the NEOGOV Online Job Application System (OSHR - Work for NC) for the State of North Carolina. To receive credit for your work history and credentials, you must list the information on the online application form. Any information omitted from the application cannot be considered in screening for qualifying credit. Attached or incorporated resumes (including Text resumes on application form) WILL NOT be used for screening for qualifying credit. Please make sure you complete the application in full. "See Resume" or "See Attachment" will NOT be accepted. Other attachments will also be accepted, but not used in screening for qualifying credit. Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account and click "Application Status". It is not necessary to contact the Human Resources Office to check the status of an application.
Please note, if you received your high school diploma or college degree outside of the United States, you are required to have your education validated for US equivalency and submit a copy of all equivalency documentation to our office for review. There are several organizations that perform this specialized service, feel free to use any service of your choosing. For your convenience a couple are listed below:
Job Type: Full-time
Pay: $60,000.00 - $67,108.00 per year
Benefits:
Education:
**This position has a recruitment range of $60,000 - $67,108**
Recruitment for position: 60009203.
About Us:
The Department of State Treasurer's campus is located on Atlantic Avenue, is surrounded by many shopping centers and restaurants, has access to a a week free gym on the campus, and offers a competitive benefit package, and has free employee parking!
About the Retirement Systems Division:
The North Carolina Retirement Systems provides retirement benefits and savings for more than 950,000 North Carolinians, including teachers, state employees, local governments, firefighters, police officers, and other public workers.
The primary purpose of Specialty Plans Supervisor position is to supervise the workflow of a group of employees in the Specialty Plans Section of the Retirement Systems Division. The position is responsible for directing and supervising all work activities to include member enrollment, contributions, service purchases, payment of refunds, benefit transfers, disability cases, affidavits, Domestic Relations Orders (DRO), retirement eligibility, commencement of pension benefits, payment of death proceeds, difficult and complex cases, correspondence, and quality control.
Job Duties:
- Supervises and directs all work activities of the Specialty Plans Team.
- Provides guidance and interpretation of the laws governing the NC Retirement Systems.
- Determines performance management goals and objectives along with standard operating procedures and policy development.
- Reviews and maintains various metrics supporting quality, quantity, timeliness, and customer service in accordance with DST/RSD goals and objectives.
- Provides training, advice, and assistance for Specialty Plans Team on all aspects of their work and regarding personnel policies such as work schedules, time and attendance, leave balances, etc.
- Ensures and participates in new employee on-boarding; provides and ensures formal and informal training for new and existing staff; identifies new training needs
- Leads talent acquisition tasks when vacancies occur; interviews candidates, submitting hiring packets, onboarding and recommends hiring of new staff to manager.
- Reviews contribution, service, and eligibility reports with Team Lead/QC position to determine need for additional metrics.
- Coordinates with other Division supervisors and managers in resolving cross-functional issues, improving procedures, and determining tactical methods to achieve divisional goals.
- Occasional, 10% to none of travel may be involved
Qualified candidates must document on the application that they possess all of the following:
- Experience as a lead analyst, quality control analyst, or supervisor.
- Demonstrated ability to organize, direct and prioritize workflow.
- Demonstrated ability to communicate effectively in both written and oral form with members, staff, and management.
- Considerable experience in human resource management including prioritization skills, time management, candidate interviews and selection recommendations.
- Considerable knowledge of the North Carolina Retirement Plans, retirement laws and their applications and general knowledge of other benefit programs.
- Experience handling individual cases that may require discretion, diplomacy and/or confidentiality.
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.
Bachelor’s degree from an appropriately accredited institution and five (5) years of experience related to the area of assignment,
OR
An equivalent combination of training and experience.
Supplemental and Contact Information
*PLEASE SUBMIT YOUR APPLICATION ON-LINE USING THIS WEBSITE *
This position is subject to a criminal history background check through Castle Branch. In addition, one or more of the following may also be reviewed, depending on the nature and requirements of the position: employment history, professional references, credit history, and educational verification (i.e., degree, license, or official transcript). Foreign degrees may require an official evaluation for U.S. equivalency. Applicants will be required to pass the background check to the satisfaction of the North Carolina Department of State Treasurer. All offers of employment are conditional until the satisfactory completion of the background check. This office uses the Merit-Based Recruitment and Selection Plan to fill positions with highly qualified individuals. All applicants must complete and submit a State application for employment using the NEOGOV Online Job Application System (OSHR - Work for NC) for the State of North Carolina. To receive credit for your work history and credentials, you must list the information on the online application form. Any information omitted from the application cannot be considered in screening for qualifying credit. Attached or incorporated resumes (including Text resumes on application form) WILL NOT be used for screening for qualifying credit. Please make sure you complete the application in full. "See Resume" or "See Attachment" will NOT be accepted. Other attachments will also be accepted, but not used in screening for qualifying credit. Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account and click "Application Status". It is not necessary to contact the Human Resources Office to check the status of an application.
Please note, if you received your high school diploma or college degree outside of the United States, you are required to have your education validated for US equivalency and submit a copy of all equivalency documentation to our office for review. There are several organizations that perform this specialized service, feel free to use any service of your choosing. For your convenience a couple are listed below:
- International Education Research Foundation - (310) 258-9451 or www.ierf.org
- World Education Services Inc. - (212) 966-6311 or www.wes.org
Job Type: Full-time
Pay: $60,000.00 - $67,108.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
- 8 hour shift
- Monday to Friday
Education:
- Bachelor's (Required)
- Supervisor: 5 years (Required)
- quality control: 5 years (Preferred)
- Raleigh, NC 27604 (Required)
- Raleigh, NC 27604 (Required)
- Raleigh, NC 27604: Relocate before starting work (Required)
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