November 19, 2024

Community Association Management Services (CAMS)

Durham

FULL TIME

On-site Community Association Manager

Description:

Are you looking to join a company that values a supportive culture, inclusion, and growth? CAMS (Community Association Management Services), one of the fastest-growing HOA management companies in the southeastern US was founded on the simple idea that people come first, and this idea is at the core of everything we do. At CAMS you will be immersed in a company that is technologically advanced and team-oriented.
CAMS is currently on the search for an On-site Community Manager to manage a community in Durham, NC- 27703 area code.
General Description
To provide day-to-day operational direction and long-term planning for the Association. To lead community operations to meet the objectives of the Board of Directors and the governing documents of the Association in accordance with the management contract.
Responsibilities
Office Operations

Supervise all service requests. This includes ensuring proper receipt and handling of calls from residents, maintaining complete records, notifying and consulting with the Board on major problems in a timely manner and ensuring prompt response to all maintenance requirements within the responsibilities of the Association’s legal documents.
The On-Site Community Manager shall, from time to time, test the service request program by contacting residents to verify performance by staff and contractors performing work
Manage all communication and interface with the Community Residents.

Governance

Maintain thorough knowledge of CCRs, ensuring protocols and legal requirements are upheld
Demonstrate leadership by providing trusted guidance to the Board
Provide regular communication with the Board, including immediate updates on emergency situations
Coordinate, prepare materials and conduct Board meetings and workshops
Provide a monthly Manager’s Report detailing community operations and management activities
Assist Board with setting priorities for maintenance and repairs, capital improvements and amenities, vis a vis Reserve Study and budget
Facilitate reserve study updates and lead Board discussions about same
Support Board Secretary with reviewing Minutes for accuracy and post to the CAMS portal once approved
Recommend policies to the Board, including coordination with the Association’s attorney, as needed
Coordinate completion of all instructions from the Board
Organize and attend community meetings

Finance and Insurance

Prepare a preliminary annual budget and work with the treasurer, board and finance committee to finalize an approved budget
Work within the budget constraints of the Association
Process all invoices for payment of Association expenses
Ensure monthly financial reports are accurate and delivered to the Board by the 15th of the following month
Analyze monthly financial reports, create variance reports for the board of directors and finance committee
Facilitate capital improvements, repairs and replacements as necessary
Make recommendations to Board for investment of Association funds, as appropriate
Interact with the Association’s insurance provider and provide trusted guidance to the Board regarding insurance matters

Maintenance of Common Open Space and Amenities

Ensure amenities and common areas are safe, clean and in proper working order
Communicate with owners/guests about responsible usage of amenities. Uphold policies, as required.
Conduct regular inspections of common areas to assess conditions and manage vendor performance.
Oversee management of landscape and other vendors for all tasks and ensure work is performed to contract specifications.
Attend meetings with vendors and others, as needed

Community Standards

Maintain thorough knowledge of the Design Guidelines, rules & regulations, standards, and relevant CCRs
Oversee the administration of the ARC application process
Act as liaison between HOA, Declarant, and Guild Builders
Implement and manage a community standards compliance program
Identify CCR and Guideline violations. Recommend and manage action to remediate violations, including facilitating hearings and liaising with the Association’s attorney, as needed
Ensure that CCR requirements and policies are enforced accurately, fairly, and in a timely manner

Human Resources

Lead on-site team, consisting of an Assistant Community Manager, Lifestyle Director, Facilities Manager, and part-time staff to deliver on goals and service the community.
Supervise on-site team members to include prioritization, schedules, and direction of activities
Hold the team accountable for their performance and conduct.
Offer additional training to staff as needed.

Other

Interact as necessary with committees.
Support the Lifestyle Director to facilitate and execute community events.
Stay abreast of broader development/planning/governmental matters affecting the community
Maintain communication with community board of directors, committees, homeowners, guests, service providers, back-office support-team and others having business with the Association.
Support all Emergency/Storm Management planning and execution activity.
In all management efforts, ensure objective and timely follow-up.
Work with all third-party professionals toward accomplishing their objectives, including engineers, legal firms, insurance firms and construction management firms.

Requirements:

Experience in managing multiple associations/projects.
Prior LSM experience required
Active-Adult community experience preferred
Experience in project coordination and oversight with the ability to plan and prioritize.
Strong customer service skills and can interface effectively with sophisticated clientele.
Formal education or professional work experience in Community Management
Outstanding written and oral communication skills
Excellent time management skills
Must be proficient in Microsoft Office applications (Word, Excel, Outlook)
Ability to adapt to varying tasks
Ability to quickly learn new technology
Must be detail-oriented
Ability to create and maintain a budget
Ability to review and analyze financial reports

Knowledge of and minimum of five (5) years of working experience in combination with the following disciplines

Commercial, residential, and/or community management
Construction/Landscaping Management
Business Management
Fiscal, budgetary and purchasing management

Education/Certifications

CMCA and AMS will be necessary. PCAM preferred
CPR/AED certified or willing to become certified

Benefits and Salary
The salary range for this position is starting at $80,000 annually with negotiation available depending on CAI designations and tenure in the HOA field.
The CAMS compensation package includes: