November 6, 2024

Vesigo Studios

Medford

FULL TIME

Office Operations Manager for Software Company

We are a growing software engineering company based in Medford, Oregon that offers its employees a positive team environment, opportunities for growth and skill building, and management invested in your success.
The Company: Vesigo Studios pursues continuous innovation in software development. Our expertise over the past 20 years has ensured customer confidence in our product. We provide a busy, yet low-stress team environment with room for growth, and are known for the great care we take with clients and employees alike.

Our management seeks to fit each employee into a position that uniquely highlights their best qualities and skills.
We believe that quality customer service is the cornerstone of our success.

The Position: We're looking for an energetic, self-motivated operations manager with experience in technical support for software and services, thorough knowledge of the Windows environment, sharp troubleshooting, and analytic abilities, along with excellent written and verbal communication. In addition to the daily management of the customer service team, the position includes working alongside representatives in both sales and technical support, setting the example in professional customer relations. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty, retention, and to meet their expectations.
Responsibilities:

Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused on that mission
Develop service procedures, policies, and standards
Keep accurate records and document customer service actions and discussions
Analyze statistics and compile accurate reports
Recruit, mentor, and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of industry’s developments and apply best practices to areas of improvement
Control resources and utilize assets to achieve qualitative and quantitative targets
Adhere to and manage approved budgets
Maintain an orderly workflow according to priorities

Skills:

Proven working experience as a customer service manager or assistant manager
Experience in providing customer service support
Excellent knowledge of management methods and techniques
Proficiency in English
Working knowledge of customer service software, databases, and tools
Awareness of the industry’s latest technology trends and applications
Ability to think strategically and to lead
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
BS degree in Business Administration or related field

Previous experience in leading and supervising customer service representatives within a professional software environment is essential. Experience or knowledge of the transportation industry is a plus.
Compensation:

Hours of operation are Monday through Friday, 8:00 AM to 5:00 PM
The salary is competitive, with the opportunity for raises depending on proficiency in solving software and technical issues
We offer paid vacation and holidays, 401k with matching, health/dental/vision insurance plans, along with 100% coverage of direct primary healthcare
We offer a comfortable office with a fully stocked snack and drink area

Why Should You Apply?

Steady, reasonable hours
Opportunities for on-the-job training and advancement
Management invested in your success
Low-stress and positive team environment

Please apply with a resume and list of previous experience in the management of customer service representatives and technical support of software or technology.
Job Type: Full-time
Pay: $75,000.00 - $95,000.00 per year
Benefits: