Job Opportunities in United States
November 6, 2024
Telecontacto Contact Center
San Juan
FULL TIME
Member Engagement Specialist
We are looking for a Member Engagement Specialist to join our team and provide exceptional customer service to our clients. The successful candidate will be responsible for responding to customer inquiries, resolving customer complaints, and providing general support to customers. The ideal candidate should have excellent communication skills, be able to multitask and prioritize tasks, and have a strong understanding of customer service principles.
This position performs various campaign duties including, but not limited to:
Pay: $13.00 per hour
Expected hours: 40 per week
Language:
This position performs various campaign duties including, but not limited to:
- Respond to customer inquiries in a timely and professional manner.
- Provide customers with product and service information.
- Identify and assess customers' needs to achieve satisfaction.
- Resolve customer complaints via phone, email, mail, or social media.
- Update customer information in the customer service database.
- Follow up with customers to ensure their satisfaction with the resolution of their issues.
- Permanent Employment
- Fully Paid Training
- Incentive Program
- Growth Opportunity
- Christmas Bonus
- 40 hours per week
- Accrual of vacation and sick hours
- Great working environment
- The ability to convey complex information in clear and concise terms to ensure customer understanding.
- Great work ethic.
- Effective and accurate written and verbal communication skills.
- Effective problem-solving skills.
- Customer Service Experience.
- They can navigate multiple apps with ease.
- They love helping people and guiding them towards the best solution to their problem.
- They are excited about innovative technology.
- Provide calm conflict resolution and problem resolution for frustrated customers.
- Can work in a structured environment for the duration of their allotted full-time schedule taking high-volume customer calls.
- May commit to 100% attendance for five to eight weeks of paid training.
- You must be 18 years of age or older.
- Must be bilingual (English and Spanish)
- Previous experience in medical plans or health area preferred.
- Empathy is a must to work with chronic patients and/or the elderly.
- You must be able to successfully pass a background check.
- You must be able to work in person at our offices in San Juan.
- Hours of operation Monday to Friday 8am to 8pm.
Pay: $13.00 per hour
Expected hours: 40 per week
Language:
- English (Required)
- Day Shift (Required)
- Night Shift (Required)
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