Job Opportunities in United States
November 5, 2024
Carolina Therapy Connection
New Bern
FULL TIME
Medical Office Support Specialist
Change lives, beginning with yours!
Carolina Therapy Connection is a therapist-owned, private pediatric outpatient practice with sensory clinic locations in Greenville, Goldsboro, and New Bern, North Carolina. For the past 14 years, CTC has been providing OT, PT, ST, mental wellness and educational services to children of all ages and diagnoses including: autism spectrum disorder, sensory processing disorder, cerebral palsy, feeding disorders, and developmental delay. Children are served within our newly expanded, state-of-the-art sensory clinics, within the community, and within school settings.
Carolina Therapy Connection is the first outpatient therapy clinic Certified Autism Center™ (CAC) in Eastern North Carolina. Carolina Therapy Connection covers the cost of all staff to complete this professional certification within their first year of hire.
Our culture at CTC is faith-based, built around serving others while creating a fun and exciting place to work that will motivate you!
The Office Support Specialist ensures that the administrative activities within our agency are run efficiently by providing support to the team and clients we serve. This role is also responsible for optimizing our office systems and processes so we may carry out our mission efficiently. The Office Support Specialist builds and supports the relationships between our referral sources, our clients/families and our team to enable us to carry out our mission of serving others.
Serve your team members and set them up for success.
The hours for this position will be;
Monday- Thursday 8am-6pm with no designated break; Friday OFF, NO weekends and holidays.
**Please do not apply if you are unable to work the listed schedule. This is a non-negotiable. **
We are looking for an individual who will grow with the company, long-term.
Compensation is based on experience.
What sets CTC apart? Well, a lot…
https://www.youtube.com/channel/UCz1qp Kdjrn Nl Fntzhrs5t SQ
Visit our website- www.carolinatherapyconnection.com/careers
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
* Please reply with resume to indeed.. no phone calls please* '
Work Location:
Benefits:
Carolina Therapy Connection is a therapist-owned, private pediatric outpatient practice with sensory clinic locations in Greenville, Goldsboro, and New Bern, North Carolina. For the past 14 years, CTC has been providing OT, PT, ST, mental wellness and educational services to children of all ages and diagnoses including: autism spectrum disorder, sensory processing disorder, cerebral palsy, feeding disorders, and developmental delay. Children are served within our newly expanded, state-of-the-art sensory clinics, within the community, and within school settings.
Carolina Therapy Connection is the first outpatient therapy clinic Certified Autism Center™ (CAC) in Eastern North Carolina. Carolina Therapy Connection covers the cost of all staff to complete this professional certification within their first year of hire.
Our culture at CTC is faith-based, built around serving others while creating a fun and exciting place to work that will motivate you!
The Office Support Specialist ensures that the administrative activities within our agency are run efficiently by providing support to the team and clients we serve. This role is also responsible for optimizing our office systems and processes so we may carry out our mission efficiently. The Office Support Specialist builds and supports the relationships between our referral sources, our clients/families and our team to enable us to carry out our mission of serving others.
Serve your team members and set them up for success.
- Support the daily needs of team members by: scheduling and rescheduling of clients (only treatments), obtaining/sending medical history and additional information needed to conduct thorough and excellent therapy services
- Monitor and enter insurance authorizations for Medicaid (Choice PA, Healthy Blue, UHC, Ameri Health and Wellcare) and private insurances as necessary.
- Engage your team members with respect and patience while leaning into their communication/personality style.
- Communicate schedule changes with team members clearly and timely.
- Manage the schedule deliberately to maintain productivity of team members.
- Monitor and call cancellations and no-shows to help increase client accountability and the productivity of team members.
- Maintain Electronic Health Records; Send/receive faxes, scan documents into electronic health record system
- Answer phone calls
- Greet all clients and answer all incoming calls with a smile : )
- Follow up with clients to confirm their appointments on a daily/weekly/monthly basis.
- Have an understanding of collecting daily co-pays and patient balances and record in Fusion.
- Wow the client with excellent communication and follow through.
- Take time to develop a personal connection with our clients and referral sources in ways that are meaningful to them.
- Maintain and deliver all client forms for compliance with insurance and clinic procedures.
- Create new client files as needed with detailed information for therapists.
- Housekeeping tasks to maintain a clean and efficient clinic environment.
- Disinfect work spaces daily
- Organize clinic space
- Complete laundry and dishwasher tasks as needed
- Develop and implement strategies for efficient documentation/paperwork flow.
- Assist in gathering content for social media, website reviews, and client testimonials for marketing and “client spotlights” on a weekly basis (Google reviews).Assist in creating marketing content and surveys (i.e. brochures, flyers, contests, etc.) for referral sources.
- Assist in the development and production of client and team member events and celebration of holidays/special occasions.
- Approach your work from multiple perspectives including the clients, therapists, referral sources, etc.
- Maintain the systems and processes around you; fix them when they don’t work, update them when outdated, and eliminate them when not needed.
- Obtain necessary doctor’s orders and documentation necessary to conduct therapy services (IFSP, ISP, etc.).
- Enter in initial authorizations to Medicaid and other insurances and monitor authorizations on a daily basis.
- Communicate status of authorizations to therapists.
- Contact referral sources to follow up on MD orders.
- Follow up with patients and referral sources when unable to contact for services (within 14 days).
- Education: Associates Degree is preferred
- Experience in a medical office setting: 2+ years is preferred
- Bilingual is preferred
- Applicants must have reliable transportation
- Google Suite knowledge (especially with Spreadsheets)
- As one of the first members of our team to interact with our patients, the ideal candidate must be compassionate, patient, and flexible. Additionally, the candidate must be able to multitask and work in a fast paced environment while maintaining a professional and friendly approach with our patients.
The hours for this position will be;
Monday- Thursday 8am-6pm with no designated break; Friday OFF, NO weekends and holidays.
**Please do not apply if you are unable to work the listed schedule. This is a non-negotiable. **
We are looking for an individual who will grow with the company, long-term.
Compensation is based on experience.
What sets CTC apart? Well, a lot…
- Fun, social clinic setting with company-sponsored events every month (team building, potlucks, snack bars, ice cream socials, etc!)
- Prizes that reward team members who carry out our core values and supportive culture (monthly core values cash prizes!)
- A supportive culture that values teamwork as well as individual team member goals
- Simple IRA with retirement matching (no vesting period!)
- Health, vision, and dental insurance 50% paid by Employer for Employee's coverage
- Disability insurance
- Life insurance and Employee Assistance Program paid 100% by employer
- PTO and all major holidays observed (let’s hear it for no weekends or holidays!)
- Continuing education compensation and company sponsored CEU opportunities
- We invest in every team member to receive credentialing as a Certified Autism Specialist or Autism Certificate through the IBCCES certification program
- Referral bonuses
https://www.youtube.com/channel/UCz1qp Kdjrn Nl Fntzhrs5t SQ
Visit our website- www.carolinatherapyconnection.com/careers
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
* Please reply with resume to indeed.. no phone calls please* '
Work Location:
- One location- 609 Mc Carthy Blvd. New Bern, NC
- No
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
- Monday to Friday
- No nights
- No weekends
- Have you been trained in Phone Etiquette?
- Medical Office Assistant: 2 years (Preferred)
- New Bern, NC 28562: Relocate before starting work (Required)
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