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Description: Job Title: Marketing & Facility Support Coordinator
Reports To: Operations Manager
FLSA Status: Non-exempt
Prepared By/Date: Operations Manager / November 4, 2024
Approved By/Date: CEO / November 5, 2024
Summary: The Marketing & Facility Support Coordinator works in a supportive role for clinical and administrative teams to help provide smooth continuation of patient care that is safe, comprehensive, compassionate, and culturally sensitive. This position will also serve as the day-to-day lead for Marketing for providers and services. Responsible for all service line marketing coordination, review, process improvement, patient satisfaction, and administrative activities.
Essential Duties and Responsibilities
Work as part of a team focused on the delivery of high-quality patient care and patient satisfaction.
Market to referring providers and groups. Visiting referring provider offices on a rotating schedule to visit each office at least 4 times per year.
Provide marketing materials and offer assistance as needed to improve patient referral process.
Maintain the marketing excel workbook and update daily.
Participate in marketing events, health fairs, and referring provider open houses.
Communicate and educate target audience regarding screening colonoscopy and other pertinent services at events.
Update referring provider information and communicates with appropriate team members in a timely manner.
Order marketing materials as needed.
Maintain the appearance of each office to include upfit recommendations, repairs, cleanliness, organization, and equipment needs.
Upholds the CDHA mission by actively contributing to the achievement of organizational goals, supporting leadership, promoting unity and teamwork for the benefit of patients.
Adheres to all industry standards related to infection control, patient confidentiality, and regulatory and accrediting body's requirements (i.e., HIPAA, OSHA, and AAAHC).
Additional duties as assigned.
Requirements: QUALIFICATIONS
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Completes all mandatory reviews/educational required and assigned.
One years related experience and/or training. Is actively committed to meeting / exceeding employee expectations / satisfaction in the performance of job functions.
Specialized Knowledge Required
Excellent communication and customer service skills.
Great attention to detail.
Proficient with Microsoft Office.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
The employee has vision abilities required by this job include Close vision, Distance vision and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is required to sit for extended periods of time.
Push and pull, and lift up to 50 pounds of weight (move marketing tent)
Carry marketing supplies.