Job Opportunities in United States

Make a Difference in Someone’s Life!

At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.

You Belong at Monarch

You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.

Job Highlights:

At least 5 years of experience as a Qualified Professional (QP) is required.

This Opportunity:

The purpose of the LTSS Records Coordinator position is to manage the record and service documentation requirements from both a compliance and quality perspective.

What You'll Do:

• Manage the LTSS peer review and service documentation systems.
  
• Maintains policy and SOP for all record components and processes.
  
• Monitors assigned records for compliance and quality.
  
• Conducts targeted audits assigned.
  
• Documents review findings.
  
• Provides feedback to responsible employees for improvement and correction purposes. Provides coaching and education as needed for individual employees and teams.
  
• Notifies supervisory staff of any trends of non-compliance or low quality if coaching and education are not effective.
  
• Works with supervisor to maintain forms and processes in Electronic Medical Record that meet all state and agency standards.
  
• Completes an assessment of findings a minimum of quarterly. Present findings to leadership team with recommendations on how to address any trends or patterns. Monitors reporting over time to identify any trends or patterns and provides follow-up interventions to address.
  
• Conducts training regarding compliance as well as quality services as needed.
  
• When requested, review record documentation for new employees and provide coaching.
  
• Complete 6 month assessments of PR form comparing to standards, regulations, and clinical coverage policies, service definitions, and Monarch requirements. Ensure form captures all needed monitoring areas.
  
• Maintain current knowledge of all regulations, clinical coverage policies/service definitions, and Monarch policies and ensure consistent implementation of all.
  
• Ability to assess applicability of requirements to all unique services provided.
  
• Maintain trainings as required and requested
  
• Demonstrate knowledge of emergency procedures and assist in crisis situations
  
• Demonstrate knowledge of and comply with all agency policies and procedures
  
• Complete all other relevant responsibilities assigned by the supervisor
  
• Driving and travel will be required. Given the emergency nature of this job, short notice for travel may be given.
  

Education We're Looking For:

Bachelors (Required)

Certifications We're Looking For:

Drivers License (Valid) - USA, Qualified Professional (QP) - Monarch-DSM

Experience We're Looking For:

Qualified Developmental Disability Professional Experience

Schedule:

Monday-Friday (8:00am-5:00pm)

Target Weekly Hours:

40

Monarch is an Equal Opportunity Employer

Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity.

Monarch does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch job search or selection process, should contact HR@Monarch NC.org or call (704) 986-1550.

This job description in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch.