Lounge Server

June 12, 2024

Teddy's Residential Suites/Little Missouri Inn & Suites

New Town

FULL TIME

Job Summary
Provide friendly, responsive service to create an exceptional dining experience for all our guests. Each server’s primary objective is to show our guests such a marvelous time; they will want to return again and again.
Essential Functions:

Welcome and greet guests. Make all our guests feel comfortable and know that you are there to personally take care of them.
Inform guests of specials and menu changes.
Make recommendations you genuinely feel your guests will enjoy.
Up-sell food & beverage specials using suggestive selling techniques.
Answer questions regarding how food is prepared.
Describe in detail tastes and textures.
Answer questions regarding wine list, and beverage selection. Be prepared to make suggestions for beverages that will pair well with food items being served.
Answer questions about our food, beverages and general hotel questions.
Have working knowledge of alcoholic and non-alcoholic beverages available in the bar. Prepare and serve beverages while maintaining safe and appropriate lounge environment.
Check identification of ALL customers to verify age requirements for purchase of alcohol. This is a condition of employment and failure to follow is suspect to disciplinary action, up to and including termination.
Enforce state and local laws and regulations including health code in relation to alcohol and food service.
Maintain bottles and glasses in an attractive and functional manner to support efficient drink preparation and promotion of beverages.
Take food and beverage orders from guests, enter orders in point-of-sale system, deliver food and beverages in an efficient and timely manner and present accurate check to guests.
Perform side work at the start, during and end of each shift as required.
Maintain clean service areas.
Stock bar area.
Monitor and observe guests dining experience. Ensure guests are satisfied with food and service. Respond promptly and courteously to any requests.
Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable).
Be ready and willing to assist fellow servers as situations arise.
Be ready and willing to assist bus person with clearing and resetting tables.
Thank guests for their visit and invite them to return.

Competency:
To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance.
Interpersonal - Maintains confidentiality.
Oral Communication - Responds well to questions; Demonstrates group presentation skills.
Teamwork - Contributes to building a positive team spirit.
Written Communication - Writes clearly and informatively; Able to read and interpret written information.
Delegation - Delegates work assignments; Provides recognition for results.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
Organizational Support - Follows policies and procedures.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Initiative - Asks for and offers help when needed.
Innovation - Generates suggestions for improving work; Develops innovative approaches and ideas.
Professionalism - Treats others with respect and consideration regardless of their status or position.
Quality – Looks for ways to improve and promote quality.
Quantity – Strives to increase productivity.
Safety and security- Observes safety and security procedures. Reports potential unsafe conditions; uses equipment and materials properly.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
High school level reading, writing and arithmetic. Previous experience preferred but not required. Must be 21 to serve alcohol.
Computer Skills
To perform this job successfully, an individual should have knowledge or be willing to learn the point-of-sales system.
Certificates and Licenses
Must be TIPS certified.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to taste or smell.
The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Job Types: Full-time, Part-time

Full-time Benefits: