Job Opportunities in United States
November 6, 2024
Volunteers of America Northern Rockies
Laramie
FULL TIME
LEAD CASE MANAGER - ALBANY COUNTY CLINIC
Summary/Objective
The Lead Case Manager will provide support to assigned clients and facilitate/link clients to appropriate community service resources. Assist and support clinical services as needed in cooperation with the treatment team. This position also supervises paraprofessionals to support the quality and compliance of all services and processes.
Essential Functions
Competencies
Work Environment
This job operates in a residential treatment facility. This role routinely uses standard office equipment such as laptops, photocopiers, telehealth technology, and smartphones.
Physical Demands
The physical demands described here represent those an employee must meet to successfully perform this job's essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This position would require lifting files, opening filing cabinets, bending or standing or stooping as necessary, and performing work at a computer for extended periods.
Travel
Little travel is expected for this position.
Required Education, Experience, or Eligibility Qualifications
Preferred Education and Experience
EEO Statement
Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475.
The Lead Case Manager will provide support to assigned clients and facilitate/link clients to appropriate community service resources. Assist and support clinical services as needed in cooperation with the treatment team. This position also supervises paraprofessionals to support the quality and compliance of all services and processes.
Essential Functions
- Provide daily oversight and support to direct reports through consultation and regular individual supervision. Support direct reports in crisis management and communicate with/involve clinical leadership in crisis situations.
- Work with the Sr. Director of Clinical Services for program development and implementation and general management of organizational care services.
- Monitor performance of direct reports in key performance areas, such as documentation.
- Support the ongoing schedule of training for the paraprofessional team.
- Manage timecards, leave requests, and disciplinary actions for direct reports.
- Work with Human Resources in the hiring, onboarding, and retention of paraprofessional staff.
- Manage schedules for direct reports for program needs, including daytime on-call and medication monitoring as applicable.
- Actively participate and support direct report participation in supervision meetings, clinic meetings, case discussions, planning for treatment provision, and agency development required training activities.
- Receive referrals for Case Management services/treatment from therapists; provides an initial and ongoing assessment of client needs for case management, treatment, support, and/or skills training.
- Familiar with community resources and makes appropriate referrals and/ or links clients to those resources.
- Provide case management monitoring of the Client's condition(s) and progress or lack of progress and communicates this to the primary therapist.
- Advocate on behalf of the Client to ensure his/her access to needed resources and ensure their rights are respected.
- Provide case management emergency services during work hours and after hours as assigned.
- Provide psychiatric rehabilitation services to all clients in need, including readiness assessment, skills training on an individual and group basis, assisting Clinicians who facilitate group activities, and case management to improve the Client's functioning and assist the Client in being successful in his/her treatment goals.
- Provide medication monitoring to clients following medical policies and procedures.
- Carrie out all psychiatric rehabilitation services by Client's treatment plan and goals and identifies possible service needs to the primary Clinician in support of comprehensive treatment planning.
- Provide liaison services to state and local hospitals as needed.
- Provide liaison services to community partners, such as attending meetings, facilitating communication, and answering questions about services within the agency.
- Provide program and case consultation and education services as needed.
- Responsible for tracking supported employment activities and assists with the development and implementation of supported employment programming as directed by the Senior Director of Clinical Services according to the Policies and Procedures for Volunteers of America Northern Rockies.
- Provide documentation reflecting the course of treatment on time.
- Maintain a suitable professional demeanor that includes contributing to a positive work environment within VOANR through dependability, flexibility, cooperation, supportiveness and respect for others, communication, creativity, ethical behavior, and appropriate appearance.
- Maintain therapeutic responsibility for the collection of fees.
- Accurately completes all necessary intake elements, admission process and meets all appropriate releases.
- Provide transportation to clients using VOA fleet vehicles to facilitate case management and rehabilitative services. Follows all defensive driving, safety, and vehicle management policies.
- Maintain clear driving record in accordance with company insurance policies.
- Other duties as assigned.
Competencies
- Effective communicator; assertive when necessary
- Highly confidential
- Calm under pressure and during the crisis
- Proficiency with computers and with Microsoft Office software: Outlook, Word, Excel
- Ability to learn new computer software quickly
- Proficiency with modern standard office equipment
- Excellent attention to detail and organizational skills
- Successfully interact with clients and team members in a professional manner
- Ability to prioritize and manage multiple tasks concurrently
- Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values
Work Environment
This job operates in a residential treatment facility. This role routinely uses standard office equipment such as laptops, photocopiers, telehealth technology, and smartphones.
Physical Demands
The physical demands described here represent those an employee must meet to successfully perform this job's essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This position would require lifting files, opening filing cabinets, bending or standing or stooping as necessary, and performing work at a computer for extended periods.
Travel
Little travel is expected for this position.
Required Education, Experience, or Eligibility Qualifications
- Bachelor's Degree in Psychology, Social Work, or related field
Preferred Education and Experience
- Two or more years of Case Management experience
EEO Statement
Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475.
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