Job Opportunities in United States

Joe Bullard Chevrolet
Location: 2900 Government Blvd, Mobile, AL 36606
Hours: Monday - Friday: 8:00 AM - 4:30 PM
Please arrive each day at 7:50 AM
Job Type: Full-Time
Compensation: Hourly based pay
Dress Code: Business Casual
Benefits:
Health, Dental, & Vision Insurance
401(k) with matching
Paid Time Off (PTO)
Sick Time
Employee Discounts
Training and development opportunities
Supervisory Role:
None
Who this role reports to:
Service Director/General Manager
Position Summary:
The Automotive Warranty Assistant is critical in ensuring the accurate and timely processing of all warranty claims. This position requires a strong understanding of automotive repair procedures, manufacturer guidelines, and dealership processes. The ideal candidate will be highly organized, efficient, and capable of precisely managing multiple tasks.
Key Responsibilities:
Warranty Claims Processing: Prepare, record, submit, and track warranty claims to manufacturers and distributors by their guidelines and timelines.
Documentation Management: Ensure all warranty paperwork is adequately documented, filed, and maintained. Verify required criteria by manufacturers or distributors to maximize reimbursement.
Reconciliation: Reconcile warranty receivables with payments and post-credits, and promptly resubmit any rejected claims or seek authorization for write-offs.
Communication: Collaborate with service advisors, technicians, and manufacturers to resolve any issues related to warranty claims. Provide clear, accurate information to customers regarding their warranty inquiries.
Part Tracking: Tag and track warranty parts with repair order numbers and manage the shipment or disposal of parts in compliance with manufacturer requirements.
Audit Preparation: Maintain well-organized records to assist in the preparation for manufacturer audits.
Compliance: Stay informed of factory recalls, bulletins, and warranty policies to ensure all claims comply with the latest updates.
Support Duties: Assist with body shop warranty claims, cashier duties, and other clerical tasks as needed, ensuring a seamless service experience.
Skills:
Strong organizational and multitasking abilities.
Proficiency in dealership management software (DMS) and related systems.
Excellent verbal and written communication skills.
Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.
Basic mathematical skills, including the ability to calculate figures and amounts such as discounts, interest, and percentages.
Strong problem-solving skills and common sense in handling various situations
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: In person