Job Opportunities in United States

Company Description

Job Description

• Identifies and delivers required hardware and software service levels according to company policies.
• Provides hands-on assistance to the Technical Operations team as needed and relays IT related advice/recommendations.
• Provides training to the Technical Operations Team and other relevant personnel as determined by Management.
• Become highly familiar with all Tech Ops related gear, components, procedures, nomenclature, systems, etc. and remain up to date on relevant new technologies and developments.
• Installs, configures, tests, maintains, monitors, troubleshoots studio and network hardware, peripheral devices, scanning devices, POE camera equipment, and other products, and associated end user software and networking software products.
• Performs on-site analysis, diagnosis, and resolution of hardware/ software problems for a variety of studio and network devices.
• Assist in the adaptation and incorporation of A/V hardware into studio environments
• Receives and responds to incoming calls, tickets, and/or e-mails regarding hardware problems.
• Documents instances of hardware failure, repair, installation, and removal via ticketing system.
• Replace colleagues during their vacations, sick leave and other absences. Replacement takes place during the working time, and it is not considered as additional work.
• Be aware of and follow regulations (Gaming Regulations, OSHA Compliance, Evolution Policies, Fire Codes, etc.).
• Perform other duties, as asked by the Local Technical Operations Manager or Technical Operations IT Manager North America, which are related to this position

Qualifications

• 1+ years’ experience in installing and troubleshooting Microsoft Windows OS, Linux OS, Desktop Hardware with experience in deploying and maintaining servers and network equipment (or relevant combination of similar experience).
• 6 months experience with POE devices, such as CCTV cameras (desired).
• 6 months experiencing running and terminating cable, such as Cat6, Cat5, coaxial etc. (desired).
• 6 months experience working in an Active Directory environment with systems tools such as a Wire Shark, Fluke Meter, Multi-meter and other low voltage based tools (or similar combination).
• Effectively communicate in English, both written and oral forms.
• Previous experience working in a similar setting preferred.
• Must be able to obtain a gaming license.
• Willingness and ability to occasionally travel (within North America and abroad).
• Ability to work in a deadline-based environment.
• Ability to use common hand and power tools.
• Ability to lift up to 50lbs.

Additional Information