November 6, 2024

AdaptHealth LLC

Brentwood

FULL TIME

Inside Sales Specialist

Description: Adapt Health Opportunity – Apply Today!

At Adapt Health we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please click to apply, we would love to hear from you.

Inside Sales Specialist
The Inside Sales Specialist is responsible for ensuring continuity between the patients, clinics, community, physician practice and the home setting to maximize patient satisfaction of services. Increasing sales, billed revenue, and new patients in accordance with department goals. Optimize patient safety, comfort, and well-being; to improve awareness and confidence among healthcare professionals, physicians and patients regarding current options and capabilities; to coordinate referrals to ensure timely admission and appropriate patient care based on referrals. Additionally, responsible for obtaining, processing, and complete complex orders with accurately and timely to ensure patient needs are met.

Job Duties:

Effectively working through a high volume of outbound calls in a fast-paced environment
Generates a steady stream of referrals through researching various sales and marketing sources, selling all offered services
Develop long term relationships with patients, families, referrals, clinics, etc. through cold calling, problem solving with insurance companies, follow-up, and integrity
Partner with Marketing department to develop or enhance educational literature for patients, families, physicians, clinics, etc.
Obtains all required information and medical documentation to ensure complete, accurate and timely processing of supply program orders. Validate codes and fees to assure there is coverage under the patient's policy
Obtain Insurance authorizations when required by the Insurance and obtains physician order signatures as needed
Discusses coverage guidelines with patients/referral sources and arranges for payment of non-covered items. Suggests alternative equipment as warranted based on reimbursement limitations
Contact patients to explain benefits and financial responsibility for services and assist them with questions regarding their insurance coverage
Contact referral sources and patients to discuss any problems or delays encountered during insurance verification
Assures that diagnoses and disease-state warrant the need for prescribed durable medical equipment (DME) from a reimbursement standpoint. Suggests additional equipment if warranted based on diagnoses or makes appropriate recommendations
Understands issues related to the most cost-effective delivery method for DME ordered
Maintains working knowledge base regarding billing, documentation, and reimbursement guidelines/ issues, including but not limited to Medicare, Medicaid, Other Third Party, and contracted payers
Assist patients and referrals in finding an alternative provider if service is not covered by insurance
Prioritize urgent or emergency orders
Validate and Log CMNs and PARs as needed
Acts as a resource to all external customers to facilitate resolution of AH patient issues in coordination with members of the operational teams within AH to assure optimal patient and referral source outcomes
Acts as a resource for referral source staff regarding Medicare, Medicaid and private insurance documentation and reimbursement guidelines related to DME/RT equipment and services
Identifies programs or initiatives that potentially could increase company revenues, decrease costs, and/or increase customer satisfaction
Knows when to appropriately use best judgment with patients/referral sources during conflicts
Contributes to creative problem-solving and decision-making within the branch marketing team to achieve marketing/sales goals
Job Title: Inside Sales Specialist FLSA Classification: Non-Exempt
Expresses confidence in ability to diagnose, develop and carry out solutions to customer complaints
Makes appropriate service-related decisions by reviewing all relevant medical information and facts, exploring all medical alternatives
Knows when to appropriately use consensus and/or independent decision-making styles
Identifies and clearly communicates to sales and operations the needs of hospital and physician referral sources
Promotes teamwork within branch sales and operational teams by adapting to necessary changes in operational needs
Utilizes team/company communication systems to report and process requested information
Shares information and expertise with colleagues to enable them to carry out their role more effectively
Participates in team meetings as requested

Competency, Skills and Abilities:

Excellent verbal and written communication skills
Excellent presentation skills
Excellent customer service skills
Product knowledge
Motivation for sales
Ability to work independently and with a team
Strong analytical and problem-solving skills with attention to detail
Ability to prioritize and manage multiple projects
Possess mental alertness and ability to properly treat confidential information.
Proficient computer skills and knowledge of Microsoft Office

Requirements: Minimum Job Qualifications:

High School Diploma required; Associate Degree from an accredited college is preferred
One (1) year work related in health care, administrative, insurance, customer services, or management regardless of industry
B2B or B2C Sales preferred

Adapt Health is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.

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