OBJECTIVE: Under direction of the managers above, the Income Auditor III processes and reviews the audits and reporting for gaming, hotel, food and beverage, retail and golf course revenue are complete and accurate. They further process reporting consistent with gaming and internal control standards. TYPICAL WORKING CONDITIONS: Works indoors in quiet, office environment. ESSENTIAL FUNCTIONS:
Develops internal and external guest relations by listening and responding to requests, inquiries, and disputes in a positive manner. Maintains knowledge of current promotions, events, and other pertinent information regarding the property.
Delivers on implied promises and service guarantees each and every time by assisting and supporting the achievement of department objectives and the company’s Business Imperative, Vision Statement, and Core Values.
Communicates to internal and external guests, staff and managers by participating in meetings and utilizing various types of electronic, verbal and hand written correspondence.
Audits reviews, reconciles and processes all revenue streams for the resort. These include all table games and slots, hotel, F&B, golf and retail. All reviews will be completed and processed based on departmental Policies and procedure documents for the respective revenue.
Processes, balances and report as necessary supplemental and support data for all revenue types. This would include table games, progressive balances, slot drop, cash comps, statistics, taxes, ledgers, credit cards among others. These are processed in accordance with department policies and procedures.
Prepares and distributes daily and weekly reporting to management and gaming commission. These would include DMR, table games as well as various comp, statistical and ad-hoc reporting.
Reviews audits and balances all cashier variances. Cashiers include slot clerks, hotel agents, F&B servers and cashiers, golf pro staff, retail cashiers and OTB clerks. All audits are conducted, completed and communicated based on current department policy and procedure documents.
Understands, complies, and maintains knowledge of current policies, procedures, regulations, controls and modifications as they occur. Reports and supports safety issues. Recommends process improvements. Utilizes company assets effectively and reduces waste.
Ensures a professional demeanor, attitude and appearance, and sets a good example for others. Adapts and responds positively to changing job demands, work environment, and business practices. Is supportive of other team-members, management, and company and department objectives, policies, and procedures. Prioritizes workload, asks questions and seeks assistance when necessary.
NOTE: This description incorporates the most typical duties performed. It is recognized that other related duties not specifically mentioned may also be performed. The inclusion of those duties would not alter the overall evaluation of this occupation. MINIMUM QUALIFICATIONS: Experience in an audit capacity a plus, preferably in a casino or resort position. Basic accounting, math, data entry, and oral/written communication skills are essential. Basic Excel skills are required, must be able to work effectively in various and diverse computer systems. Ability to perform detailed and repetitive work, work independently, read/follow instructions and operate 10-key adding machine essential. EDUCATION REQUIREMENTS: High school diploma or equivalent or two consecutive years of Barona employment. ALTERNATIVE TO MINIMUM QUALIFICATIONS: PHYSICAL REQUIREMENTS/WORK ENVIRONMENT: Please refer to the “Essential Elements – Job Functions Assessment” sheet for this position.