Pulls tickets and make legible copies to be filed in Group Ticket File, by date.
Maintains all files for incoming groups.
Makes sure all necessary information is contained in file before arrival date, according to department policy
Verifies those deposits, if any are logged on Group Billing Sheet.
Charges c/c deposits if not already charged.
Notes any information still not received. Files should first be given to Controller to verify credit information.
Assists with direct bill applications.
Responsible for inputting guest satisfaction survey results and meeting planner survey results.
Assists guests with any billing related inquiries and documentation, and act promptly to resolve any billing problems.
Operates fairly complex computer systems, read, input, interpret, retrieve, and provide information on data in computer system. Understand and operate telephone system and complete accounting work using a 10 key adding machine
Other Duties and Responsibilities
Complies with Company Standards of Service as outlined for AURO Hotels.
Projects a favorable image of AURO Hotels to the public at all times.
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
Treats guests, vendors, customers and co-workers with professionalism and respect at all times.
Completes Departmental, AURO Hotels and Brand standards training as assigned.
Maintains a clean and neat appearance at all times.
Must be able to work flexible work hours/schedule including evenings, weekends and holidays.
Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.