Job Opportunities in United States

The Night Auditor assists guests during the evening/graveyard shift as well as reconciles all the previous days guests stays, accounts and paperwork. Pleasantly greet guests and perform duties to provide guest transaction of check-in, check-out, billing, reservations, phone transfers, and other service and hospitality related requests to meet Town Pump and brand operational standards. Model the Hotel Group Mission Statement “Genuine Hospitality from genuine people committed to providing comfort and service.”
QUALIFICATIONS and SKILLS NEEDED:
· Knowledge of hotel night audit and front desk agent experience preferred.
· Experience working with a computer, data entry, and multi-line phone systems preferred.
· Experience in cash handling and credit cards preferred.
· Ability to communicate in a courteous, professional manner with teammates, management, and guests.
· Ability to work independently, with frequent interruptions.
· Ability to be punctual and work within a flexible work schedule and in specific the graveyard shift
· Have a strong work ethic. Must display a high degree of pride and integrity in job performance.
ESSENTIAL DUTIES and RESPONSIBLITES:
· Balancing the accounts from day & night shift
· Managing front desk activity and handling guest check-ins and check-outs
· Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
· Handling customer requests and complaints and directing other employees or departments accordingly
· Creating invoices, bills and checks for vendors, employees and contractors
· Managing and updating all official documentation pertaining to the role
· Ensuring that all end-of-day activities have been successfully executed by employees in all departments.
· Answering calls and queries related to potential booking.
· Ensure the best possible experience for each guest, within the framework of Town Pump operating guidelines.
· Complete all required company and brand specific training and/or certifications in a timely manner.
· Wear uniform (or brand standard top and pants) and nametag at all times while on shift and follow Town Pump’s grooming and appearance guidelines.
· Pleasantly greet guests and perform duties to provide guest transaction of check-in, check-out, billing, reservations, phone transfers, and other service and hospitality related requests.
· Complete all tasks and assignments as required by Daily Front Office check-list.
· Maintain secure guest key control and properly administer room keys only to registered guests with photo identification.
· Maintain secure master key control by signing-out, securing, and signing-in master keys.
· Maintain proper cash control. Keep cash drawer secure at all times under lock and key.
· Collect and post incidental charges to guest rooms (i.e., fax, pet, cleaning charges).
· Utilize Communications Book to maintain shift communications.
· Report all known issues with services, equipment, and property; ensure work orders are in place.
· Maintain a clean, organized, clutter free front desk and work area at all times.
· May be required to perform duties in other departments, as needed such as folding laundry, cleaning the lobby, etc.
· Maintain a high degree of confidentiality of guest, company, and property information in compliance with Town Pump expectations.
PHYSICAL and ENVIRONMENTAL DEMANDS:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Ability to walk, stoop, bend, and stand for long periods of time.
· Ability to work in an open environment with frequent interruptions and guest interaction.
· Ability to lift and carry 15-20 pounds periodically and up to 50 pounds occasionally.
The list of requirements, duties, and responsibilities is not exhaustive. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change to meet business needs.
This position has an initial 12- month probationary period.
Job Types: Full-time, Part-time
Expected hours: 30 – 40 per week
Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Paid jury duty
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Evenings as needed
• Every weekend
• Holidays
• Monday to Friday
• Morning shift
• Nights as needed
• Night shift
• On call
• Overnight shift
• Overtime
• Weekends as needed

Application Question(s):

• Can you work weekends?

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Red Lodge, Mt (Required)

Ability to Relocate:

• Red Lodge, Mt: Relocate before starting work (Required)

Work Location: In person