Job Opportunities in United States
November 1, 2024
Business Staffing Solution
San Juan
FULL TIME
Help Desk Technical Support
Job Description
We are looking for IT Help Desk Technical Support to provide enterprise-level assistance to our customers.
Responsibilities and Duties
Assists users in maximizing computing systems.
Schedule:
We are looking for IT Help Desk Technical Support to provide enterprise-level assistance to our customers.
Responsibilities and Duties
Assists users in maximizing computing systems.
- Experience in call centers, ticketing systems remote access, with experience in TCP/IP configuration and administration
- Experience in troubleshooting and configuring computer platforms, Windows 7/11, Office 365 software applications based on networked
- Experience in install, upgrade & administer desktops, security updates, and patches
- Investigates user problems and identifies their source; determines possible solutions; tests and implements solutions.
- Experience with Active Directory
- Investigates user problems and identifies their source; determines possible solutions; tests and implements solutions.
- Maintain procedural documentation/follow-up for repairs on hardware issues.
- Proven experience as IT Technician or relevant position
- Degree in Computer Science, Engineering or relevant field
- Excellent communication ability
- In-depth understanding of diverse computer systems and networks
- Certification as IT Technician is a Plus (e.g. Comp TIA A+, Microsoft Certified IT
Schedule:
- 8 hour shift
- Bachelor's (Preferred)
- Active Directory: 2 years (Preferred)
- IT Help Desk: 2 years (Preferred)
- Office 365: 2 years (Preferred)
- English (Required)
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