September 12, 2024

United States Air Force

Elmendorf AFB

FULL TIME

Guest Services Representative/Front Desk

"This is a civilian job that does not require military enlistment."
This position will be assigned to the JBER Lodging.
This is a Regular Full -Time position.
Regular Full -Time employees have a regular and continuous work schedule of at least 35 hours to a maximum of 40 hours per week. You are eligible for the following benefits and compensation: Health and Life Insurance, Awards, Leave, Retirement, 401K, Overtime Pay, Workers' Compensation, Shift Differential, Sunday Premium Pay, Holiday Pay.
Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government sponsored
quarters. Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guests checkout statements. Prepares and safeguards cash receipts, prepares daily cashier's
report, daily activity report, and may prepare consolidated daily activity report. Maintains current checkout list. Maintains and sells sundry sales items to patrons. Maintains a professional appearance and demeanor at all times. Ensures required information is
received from guest and entered into guest folio. Prints backup reports from property management system. Ensures housekeeping status of rooms is updated. Records and notifies appropriate person/organization of maintenance problems reported by guests. Ensure front desk area and lobby remains clean. Process Night Audit procedures and close credit card machines nightly. Maintains the lost and found program. Ensures that customer service is the first priority. Performs other related duties as assigned.

This position requires the incumbent to complete a background investigation with favorable results.
This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations.
The duties of this position require the incumbent to possess or obtain and maintain a valid state Driver's License in one of the 50 U.S. states or possessions to operate vehicles.
This position is a drug testing position. This position requires the incumbent to complete a drug test with favorable results.

Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Expected hours: 35 – 40 per week
Work Location: In person