Job Opportunities in United States
November 19, 2024
Viking Cruises
FULL TIME
Guest Services Manager
Viking was founded in 1997 and has grown to be the leading small ship travel company, offering destination-focused river, ocean and expedition voyages on all seven continents. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers guests The Thinking Person’s Cruise® in contrast to mainstream cruises.
With more than 250 awards to its name, the company currently operates a fleet of state-of-the-art ships that have received numerous accolades since their launch from industry experts and travelers alike. For the second year in a row, Viking was voted the #1 River Line and the #1 Ocean Line by Condé Nast Traveler in the publication’s 2022 Readers’ Choice Awards. Viking was also named #1 for both Rivers and Oceans by Travel + Leisure in the 2022 World’s Best Awards making it the only cruise line to reach the top of its categories in both publications in the same year.
Our major dock is in New Orleans, with other docking locations along the Mississippi. All travel expenses are covered by Viking.
Role Overview
As part of our Mississippi Administration team your job as a Guest Services Manager is to ensure a welcoming guest experience, overseeing Explorers Desk operations and staff onboard, in accordance with Viking’s STAR Service Standards. As other leadership positions, you will be evaluated based on both guest satisfaction, measurement reports, financial results and crew turnover
onboard Viking Mississippi
Role Expectations
Job Type: Full-time
Pay: $81,900.00 per year
Benefits:
With more than 250 awards to its name, the company currently operates a fleet of state-of-the-art ships that have received numerous accolades since their launch from industry experts and travelers alike. For the second year in a row, Viking was voted the #1 River Line and the #1 Ocean Line by Condé Nast Traveler in the publication’s 2022 Readers’ Choice Awards. Viking was also named #1 for both Rivers and Oceans by Travel + Leisure in the 2022 World’s Best Awards making it the only cruise line to reach the top of its categories in both publications in the same year.
Our major dock is in New Orleans, with other docking locations along the Mississippi. All travel expenses are covered by Viking.
Role Overview
As part of our Mississippi Administration team your job as a Guest Services Manager is to ensure a welcoming guest experience, overseeing Explorers Desk operations and staff onboard, in accordance with Viking’s STAR Service Standards. As other leadership positions, you will be evaluated based on both guest satisfaction, measurement reports, financial results and crew turnover
- You will be reporting to the Associate General Manager
- You will be expected to work on a 12/4 rotation (12 weeks on board and 4 weeks off on
onboard Viking Mississippi
Role Expectations
- Manage the Explorers Desk Team to ensure guest satisfaction
- Oversee the Explorers Desk operation and ensure operational hours meet guest needs
- Train and supervise Guest Services Agents for embarkation and check-in procedures
- Communicate with other departments and Shore Excursions Manager for guest needs
- Provide the highest level of comfort and service to guests and necessary support for guests leaving the ship early
- Become knowledgeable and ensure your team are knowledgeable about itinerary-related ports of call, shore excursions and shipboard activities such as events, entertainment and programs
- Uphold impeccable grooming standards at all times by complying with Viking’s Image and Uniform
- Demonstrate outstanding flexibility: able to work at different times of the day, under pressure and always reflect a positive can-do attitude and the best image of Viking
- You will be expected to consistently arrive on time and be prepared for work
- Other tasks and responsibilities may be assigned at leaders’ discretion based on operational needs
- 2+ years’ experience as Front Office/ Reception Manager or similar at a 5-Star hospitality and/or restaurant environment; shipboard experience is an advantage
- Strong accounting and administration skills; Advanced knowledge of Microsoft Word, Microsoft Excel, Outlook, Power Point, plus Mobile Devices, Point of Sales system (MXP database.)
- Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards
- Must handle all communications whether written or email
- U.S. Citizen or Permanent Resident (green card) to work onboard the ship, as required by federal regulations
- Ability to satisfactorily pass a pre-employment drug test. Viking Mississippi is a drug-free and alcohol-free workplace
- Must be 21+ years old, physically fit and in good health to meet the demands of an intense shipboard role; must be able to carry heavy items and stand, kneel, and bend for prolonged periods of time
- Viking Cruises is an At-Will Employer. As such your employment with Viking is a voluntary one and is subject to termination with or without cause or notice, at any time by you or Viking. Nothing in this document or in any oral or written statement shall be interpreted to conflict with or limit the right to terminate employment at will
Job Type: Full-time
Pay: $81,900.00 per year
Benefits:
- 401(k)
- Dental insurance
- Vision insurance
- 10 hour shift
- 12 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- Hotel experience: 2 years (Preferred)
- concierge: 2 years (Required)
- 100% (Preferred)
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