Job Opportunities in United States
November 5, 2024
Hilton Garden Inn Asheville
Asheville
FULL TIME
Guest Service Manager
Responsibilities:
Training, developing, and counseling all front desk employees
Completing work schedules for front desk department staff in a timely and effective manner
Conducting regular staff meetings and promoting the QTR culture and the core ideology
Communicating and is knowledgeable of guest satisfaction scores
Operating within budgetary guidelines
Promoting and encouraging team work at all times
Making sound decisions and identifying problems and offering solutions
Demonstrating knowledge of O&R and brand success plans
Providing information to guests about hotel policies, services, and amenities
Responding to requests from guests for assistance and information about the local area (e.g. directions, restaurants, attractions, etc.)
Entering/changing reservations information, posting charges to guest rooms, and selling rooms to customers
Processing payments from guests and reviewing and balancing guest accounts
Informing housekeeping department about room status/availability
Listening and responding to guests’ requests and complaints
Operating hotel switchboard
Maintaining daily logs and balancing shift work and cash drawers
Maintaining front desk department audit standards
Monitoring and maintaining property security
Responsible for purchasing, monitoring, and controlling store inventory
Join an AWARD Winning TEAM!!! www.qocnc.com/careers/ under Hospitality
Job Type: Full-time
Expected hours: 36 – 45 per week
Benefits:
Training, developing, and counseling all front desk employees
Completing work schedules for front desk department staff in a timely and effective manner
Conducting regular staff meetings and promoting the QTR culture and the core ideology
Communicating and is knowledgeable of guest satisfaction scores
Operating within budgetary guidelines
Promoting and encouraging team work at all times
Making sound decisions and identifying problems and offering solutions
Demonstrating knowledge of O&R and brand success plans
Providing information to guests about hotel policies, services, and amenities
Responding to requests from guests for assistance and information about the local area (e.g. directions, restaurants, attractions, etc.)
Entering/changing reservations information, posting charges to guest rooms, and selling rooms to customers
Processing payments from guests and reviewing and balancing guest accounts
Informing housekeeping department about room status/availability
Listening and responding to guests’ requests and complaints
Operating hotel switchboard
Maintaining daily logs and balancing shift work and cash drawers
Maintaining front desk department audit standards
Monitoring and maintaining property security
Responsible for purchasing, monitoring, and controlling store inventory
Join an AWARD Winning TEAM!!! www.qocnc.com/careers/ under Hospitality
Job Type: Full-time
Expected hours: 36 – 45 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
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